As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be
responsible for helping guide AWS customers along their multi-year journey to
the cloud. In this new, highly visible, role you will be ensuring that all AWS
teams are working together effectively and efficiently to deliver outcomes for
the customer.
You will be a critical partner to our customers, leveraging your experience with
large scale cloud transformations and helping shepherd them through their stages
of AWS adoption. Guiding the customer through the operational, educational and
governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration
between the other core account groups (Sales, Support, Solutions Architecture
and Professional Services), product/engineering teams, and customer teams,
planning and supporting major customer workload migrations and innovation
objectives. You will translate strategic initiatives in the account plan into
executable actions, working backwards from our customers key milestones. You
will manage cadence by leading the reporting and tracking functions along the
way. The execution of education plans, roadmap to business outcome alignments,
Executive Briefing Sessions, and go-live events and transitions are a few items
owned by the CSM that are critical to the success of our customer’s cloud
journey.
You are encouraged to think big, invent and take ownership on customer
challenges. You will not only bring the best of AWS/ Amazon to our customers,
you will proactively help solve the customer’s challenges through new ideas,
tools and mechanisms.
Successful candidates will have a strong technical background, be detail driven,
have excellent problem solving abilities, and be exemplary communicators both at
the executive and project team level. You will be a peer leader, have the
ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your
enterprise cloud experience and operational excellence will influence the team’s
decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You
should be passionate about delivering a great customer experience by deploying
AWS solutions and driving innovation, and also be obsessed with contributing to
the day-to-day management of the customers successful migration to AWS.
Key job responsibilities
- Provide input on pre- and post-sales approaches to impact customer adoption
and commitments, as well as closing opportunities
- Deliver complex technical projects and migration initiatives that have a
significant, timely impact on customer outcomes (e.g., cost reductions,
accelerated launches, improved efficiencies)
- Conduct deep discovery to design efficient adoption plans, identify
acceleration gaps, and solve complex customer business problems
- Implement and define effective change management approaches to drive
successful cloud journeys
- Work cross-functionally with AWS service teams to address critical customer
requirements
- Proactively mitigate adoption risks and track realization of customer business
cases
- Share best practices and thought leadership in public forums to advance the
cloud ecosystem
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers
of all sizes to innovate and expand in the cloud. Our team empowers every
customer to grow by providing tailored service, unmatched technology, and
unwavering support. We dive deep to understand each customer's unique
challenges, then craft innovative solutions that accelerate their success. This
customer-first approach is how we built the world's most adopted cloud. Join us
and help us grow. Basic Qualifications: - 7+ years of leading large-scale,
technical or engineering programs with a proven record of thought leadership,
business case development, realizing customer benefits, and successful program
completion experience
- 5+ years of customer-facing work, engaging with customer executives,
technologists or partners to solve business problems with advanced technologies
experience
- Bachelor's degree in science, technology, engineering, math, business or
equivalent
- Experience leading technical and non-technical transformation project teams
with a proven ability to work across broad functional teams Preferred
Qualifications: - PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization
projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
