Zeeva Care, a Collaborative Psychotherapy Group, is now hiring a compassionate and detail-driven Patient Care Coordinator to join our support team!
Are you someone who thrives on helping others feel supported, seen, and guided through their care journey? Do you have strong communication skills, love building systems, and want to be part of a mission-driven mental health practice? If so, we’d love to learn more about you!
Zeeva is hiring a Patient Care Coordinator to be the go-to person for ensuring an exceptional patient experience. This person will guide new and current clients through scheduling, benefits checks, paperwork, transitions, terminations, and referrals, while also coordinating closely with our therapists and administrative team.
Your role is at the heart of Zeeva’s mission: helping clients access care smoothly, feel heard at every step, and stay connected to Zeeva.
Responsibilities include:
Answering phones and responding to patient inquiries with warmth and clarity
Managing new client intake, benefits verification, and matching to the right provider
Assisting with scheduling and care coordination
Supporting internal systems for communication and documentation
Managing records requests, correspondence, and patient onboarding
Collaborating with therapists to ensure continuity of care
Tracking and utilizing care plans, follow-up needs, and referrals
Helping maintain smooth workflows and SOPs related to patient care
Ideal candidate has:
Experience in a mental health or healthcare and customer service
Empathy and a strong ability to hold space while staying organized
Clear, friendly, and professional phone and written communication skills
Comfort with technology (EHR systems, GoHighLevel, IVR, spreadsheets, Google Workspace, etc.)
Excellent attention to detail and follow-through
A strong sense of discretion, boundaries, and professionalism
Experience in insurance, authorizations, or benefits checks is a plus
About Zeeva:
Zeeva is a collaborative psychotherapy group in California and Nevada, founded by a therapist, for therapists. We provide trauma-responsive, culturally curious, and client-centered care across a range of needs, and proudly accept Medi-Cal, Medicare, and Nevada Medicaid.
Our core values:
Lifelong Learning
Reflection
Ethics
Supportive Engagement
At Zeeva, we recognize that administrative work is central to the care we provide.
At Zeeva, we navigate life’s changes together.
What We Offer:
Competitive hourly rate depending on experience
Health, dental, and vision insurance for full-time employees
401k match (up to 3%)
Paid time off and wellness initiatives
Team appreciation and anniversary recognition
Collaborative and supportive workplace with growth opportunities
Work events and space to make a meaningful impact
Pay: $20–$28/hour DOE
Location: In-person or hybrid in Los Angeles (must be available to work in North Hollywood/Studio City area)
Status: Full-time highly preferred
