At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: In office Benefits to joining Allstate •Flexible Work Arrangements •Employee discounts (15% on auto and property insurance, plus many other products and services) •Student Loan Payment Matching Program for Government Student loans •Comprehensive Retirement Savings Program with employer matched contributions •Annual Wellness allowance to support employees with improving health and wellbeing •Personal reflection day •Tuition Reimbursement •Working within the community and giving back! Our team is growing, and we are actively looking to hire a Regional Service Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Accountabilities: • Respond to customer inquiries about their policy in a professional manner. • Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. • Provide personalized service while being a Trusted Advisor with respect to insurance. • Promote Allstate features and benefits as part of ongoing portfolio reviews. • Manage policy renewal process and client inquiries to make changes to their policies. • Reply to on-line requests as required • Promote client loyalty through attention to detail and relationship building during policy renewals and updates. • Meet and exceed key performance and attendance metrics. Qualifications: • Post-secondary education or equivalent work experience • Must have General Insurance License (OTL) or willing to obtain • Greater than 1 year customer service experience • Proficient computer skills in MS Office applications. • This is an in-office position. You must be able to commute to and from the agency and have a space conducive to working from home. • Language preferred - Mandarin, Cantonese. Bonus Qualifications: • Call center, face to face customer service experience and insurance experience is preferred. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs. #LI-PK1 At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us
