You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Job Description: As a Software Engineer on the Application Operations & Services (AOS) team, you will have the opportunity to gain knowledge and experience within a mainframe environment. You will be a member of a team responsible for ongoing operations, support, maintenance, and release of application enhancements across a variety of business complexes in the individual line of business. You will gain an understanding of working on a complex, large environment that utilizes mainframe and distributed technologies. What will you do? Is accountable for the ongoing support of application systems in production including problem analysis, resolution, escalation, and reporting as necessary. Provide ongoing support of mainframe applications including responding to service requests, problem analysis, resolution, escalation, and reporting as necessary. Reviews and analyzes issues with minimal assistance. Ensure potential issues are tracked and escalated in a timely manner. Documenting issues and the specific solutions provided. Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork. What do you need to succeed? Understanding of mainframe environments Excellent verbal and written communication skills Ability to communicate effectively to technical and non-technical audiences. Strong analytical and problem-solving skills. Ability to work collaboratively with others to build and maintain strong, cohesive teams through practicing open dialogue and sharing of ideas/information. Excellent organizing, planning and time management skills. Self-directed and proactive; thinks beyond the immediate problem with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner. Possess an inherent passion for continuous improvement and innovation. Customer and results focused. Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks. A strong aptitude for learning new tools and systems easily and quickly. Experience working both independently and in a team oriented, collaborative environment. Technical Skills you will need: University Degree or College Diploma in a related discipline Minimum 3 years of progressive information technology experience with full application development life cycle and systems integration experience Minimum of 3 years JCL and PL/I or Cobol experience Strong analysis skills Excellent skills in Microsoft office products Word, Excel, PPT, Visio, Understanding of source code management Unique / Additional Requirements: Provide on-call support for production environments on a rotating schedule. Periodic weekend / after-hours work may be required to support project implementations and system upgrades. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Hourly Range: 43.08/43,08 - 70.77/70,77 Job Category: IT - Application Development Posting End Date: 10/06/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers
