Description
Are you passionate about improving access to healthcare?
Our team and what we’ll accomplish together
Join the Employer Product Office at Telus Health Virtual Care and help drive the next chapter of digital health innovation.
As a dedicated product professional, you’ll help lead the strategy and execution of our Virtual Care portfolio - a leading platform serving employers, insurers and their members.
What you’ll do
Working at the intersection of technology, clinical services, and customer experience, you will:
Define and execute product strategies that enhance our customer experience, drive member engagement, reduce operational costs
Build compelling business cases for new service offerings
Drive a monitor performance across key metrics: Revenue, COGS, Margin, Churn, Utilization, Access to Care, Client/Member Satisfaction
Qualifications
What you bring
Product Management Experience: Experience delivering growth, efficiency, and innovation in B2B2C and SaaS environments
Business Case Development: Ability to build effective business cases and articulate succinct business rationale to an executive audience, including financial projections
Communication Skills: Ability to effectively convey ideas to peers, executives, and external partners
Technical/Business Curiosity: Natural curiosity and willingness to delve into the details of a solution to own the experience as the business prime
Adaptability: Proven track record in balancing immediate and long-term priorities while being flexible and adaptable
Strategy: Ability to define long-term product vision, while navigating near-term priorities and constraints
Roadmap Development: Manage product roadmaps and collaborate with enabling teams to oversee lifecycle, including product and services introduction, optimization, and retirement
Execution & Delivery: Drive strategy and execution of business initiatives while collaborating with stakeholders to define opportunities that optimize processes and deliver excellent customer experiences
Thought Leadership: Define, analyze, and present product opportunities to senior leadership and stakeholders
Analytical Thinking: Comfortable leveraging data to inform strategy and continuously improve performance
Customer Experience: Deep empathy for the needs of members, providers, and employer clients
Great-to-haves
Experience in digital health, virtual care, or clinical operations
MBA or other advanced degree
7-10 years of experience in product management, ideally in high-growth or platform environments
Familiarity with employer benefits models and enterprise health solutions
