The work mode arrangement for the position is full-time on site. The incumbent participates in managing the business centre’s computer system, IT system and equipment. He or she performs operations-related tasks associated with the business centre's product and services procedures. More specifically, you will be required to: Participate in MIC platform management activities (e.g., starting and stopping the server, verifying system automations, managing access groups, maintaining the backup and file recovery unit). Perform basic network functions (e.g., reactivating passwords, configuring new users, performing standard maintenance procedures). Perform duties related to IT systems and equipment (e.g., activation, configuration, maintenance and repairs). Help analyze equipment needs and potential solutions and manage the computer system by keeping the Online Support Team apprised of necessary changes. Respond to user requests, solve and find solutions to problems as they arise, refer more complex situations and follow up as needed. Help plan and execute activities necessary to roll out and update microcomputer solutions. Ensure compliance with all IT security standards, procedures, directives and recommendations. Perform all tasks related to circulating the IT information necessary to ensure optimal platform functioning. Help manage and update various applications on the Web and platform, as well as profiles, normalized groups and user codes. Manage the licenses for various applications. Perform a variety of operations and administrative support activities (e.g., address changes, account messages, cheque orders, bank confirmations, data compilation, document management, mailing preparation for notices of loan and line of credit reviews). Conduct followups with members and clients as necessary and fulfil research requests by finding, structuring and producing information according to established procedures. Ensure compliance with all applicable deadlines and standards for quality in all tasks. Respect all policies, practices and standards in effect for conducting transactions and operations securely. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Attestation of Collegial Studies A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Ability to enter data in the systems Knowledge of security measures, legal frameworks and internal controls Understanding of the philosophy and inner workings of a financial services cooperative Knowledge of policies, legislation, standards and ethics for IT security as relates to the caisse, business centre and Desjardins Group operations Familiarity with the procedures and methods employed in the business centre IT environment Knowledge of operational procedures related to financing and sales support activities Knowledge of service standards Drive results, Situational adaptability Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Information technology (FG) Unposting Date 2025-06-16 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
