Job Summary Job Description What is the opportunity? To ensure that Know Your Client (KYC) due diligence information is refreshed and missing record keeping obtained through client outreach in accordance with global regulations and RBC policies including those that pertain to AML and sanctions. What will you do? Conduct KYC due diligence searches, review existing client information, obtain public documents, and initiate outreach for outstanding documents, ensuring they are gathered in a timely manner. As a bilingual analyst able to communicate in both French and English in writing and conversation you will conduct client outreach, and follow-up responses as well as escalate to Financial Crimes partners (e.g. AML, and global economic sanctions). Provide advice on KYC information and documentation requirements, addressing client and business questions relating to KYC requirements and applicable regulations; with solid understanding of KYC/AML industry tools, portals, information sources, and vendor products. Liaise with Front Office partners to provide status updates, raising any issues that prevents clients from completing the Refresh. React flexibly to changing business needs and ensure that skill set can be transferred to other projects. This may include pivoting between refresh, outreach, and QC as required. What you need to succeed? Must-have's Minimum 2-3 years of KYC/AML experience with a financial institution, preferably in Capital Markets and BA / BS or equivalent education Familiarity with several KYC regulatory policies, with a preference for the following jurisdictions: Canada, US, Europe and Asia Pacific. Excellent verbal and written communication skills in French and English. Previous customer service experience Proven ability to work well within a team and independently. Nice-to-have's Excellent computer skills, e.g. Excel, Word, etc. and knowledge of KYC system like Fenergo Knowledge of any of the following languages in additional to French, and English: German, Spanish, Italian, Mandarin, or Cantonese In-depth knowledge of Capital Markets products, trade systems and business lines. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: 90 WESTERN PKY:BEDFORD City: BEDFORD Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2025-05-13 Application Deadline: 2025-05-27 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
