With more than 45,000 employees and partners worldwide, the Customer Experience
and Success (CE&S) organization is on a mission to empower customers to
accelerate business value through differentiated customer experiences that
leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently
exceed customers’ expectations in every interaction, whether in-product,
digital, or human-centered. CE&S is responsible for all up services across the
company, including consulting, customer success, and support across Microsoft’s
portfolio of solutions and products. Join CE&S and help us accelerate AI
transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and
confidence for every person and organization through delivering a seamless
support experience. In CSS, we are powered by Microsoft’s AI technology to help
consumers, businesses, partners, and more, resolve their issues quickly and
securely, helping prevent future problems from occurring and achieving more from
their Microsoft investment.
As a Senior Support Engineering Manager, you will lead a team of support
engineering roles with deep product knowledge that resolve customer technical
issues. You will manage the customer relationship from a support standpoint,
enable your team to deliver a great customer experience and drive Microsoft
Product Improvement. This opportunity will allow you to accelerate your career
growth and hone your customer relationship management skills. You will develop
deep technology industry knowledge and become adept at building and leading
diverse teams.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each day
we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
