Description
We’re Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes. We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.
As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.
What are we looking for
Build and nurture strong relationships with our clients to understand their needs and ensure their success
Empower customers to connect their goals and challenges
Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology.
Build, own, and execute client success and engagement plans
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Be the main point of contact for your clients.
Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
Maintain a high level of product proficiency to guide clients on the best uses of our product. Fully understand the features and limitations of Agora’s array of products and provide innovative and creative solutions even when clients haven’t asked for them.
Requirements
At least 3 year of experience in B2B SaaS as a customer success Manager
Experience working with international clients
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Proficient at building online onboarding & ongoing process
Ability to take initiative and adapt
Positive attitude, empathy, and high energy
Ability to work from Montreal office at least three times a week.
Additional languages - an advantage
Equal opportunity
"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.”
