Job Description WHAT WILL YOU DO? Provide subject matter expertise to RBC application teams Leverage enterprise monitoring capabilities Onboard clients to monitoring and event management systems Provide reactive and proactive alarms to support teams Reduce incidents through proactive measures Support a self-serve customer experience Implement automated and intuitive systems Creating and maintaining technical documentation, including user guides, troubleshooting procedures, and system documentation. Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation. Diagnosing and resolving technical issues for users, providing guidance and training as needed. WHAT DO YOU NEED TO SUCCEED? Must have: Excellent interpersonal and highly developed communication skills (verbal and written). Creative and analytical thinker who is self-driven and capable of working in a fast paced environment. Strong MS Office skills – Word, Outlook, Excel and PowerPoint Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset. Knowledge of scripting languages and tools, including Python, GitHub, SQL, JavaScript, and web-related technologies such as HTML and CSS. Nice-to-have: Sense of urgency, agile, adaptable and resilient to handle multiple situations An innovative thinker who is proactive and well organized with attention to detail Strong communication and client/partner service skills Passionate about continuous growth, learning and sharing knowledge within a team What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #TechPJ #LI-post Job Skills Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-31 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
