Job Description What is the Opportunity? The Role Design & Performance Management team within the Transformation Enterprise Operations group harnesses data driven insights, strategic organizational planning, and operational distribution expertise to shape and implement meaningful career paths. Our goal is to ensure that RBC attracts and retains the best talent equipped with the necessary skills for both current and future challenges. As a key member of the Role Design Team, the Manager Practice Management will utilize their extensive knowledge and skills to develop, lead, and support crucial role strategies, thereby facilitating the successful execution of priority initiatives in collaboration with various business and operation partners. This role includes creating and presenting strategies to senior leadership. What will you do? Drive the evolution of operation roles in response to internal and external forces of change Shape the future of roles to enhance performance in line with business objectives Identify opportunities to test, learn, pivot, on key initiatives based on observations and input from operations experience Provide expert guidance and innovative solutions in role practice management, contributing to the development of standards and playbooks applicable across all operational sectors within TEO. Actively engage in the ongoing assessment of role effectiveness and performance. Exhibit strong verbal and written communication skills, capable of distilling complex information into clear, impactful messages. Demonstrate excellent project management and organizational abilities, effectively juggling multiple tasks and meeting deadlines. Develop a comprehensive library of resources to support practice management routines. What do you need to succeed? Must-Have Strong Communication (Oral and Written) Change Management. Cross-Departmental Collaboration Teamwork Impact and Influence Taking Initiative Excellent Microsoft Office skills (PowerPoint & Excel required) Experience working in Operations Nice to Have Critical Thinking Decision Making Group Problem Solving Long Term Planning Organizational Change Management Professional Presentation What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Adaptability, Collaboration, Communication, Decision Making, Effectiveness Measurement, Facilitation, Identifying Opportunities, Interpersonal Relationship Management, Operational Delivery, Organizational Change Management, Practice Management, Process Management, Professional Presentation, Written Communication Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-31 Application Deadline: 2025-08-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
