As a customer-centric organization whose very purpose is helping our clients make their decisions easier, and their lives better, taking healthy risks factors into every big decision we make as a company, and as employees. Prudent risk management aligns naturally with our value of “doing the right thing.” Especially during times of great innovation that involve new systems and new, creative ways of working and collaborating, effectively managing risks is one of our new normals.
This role represents an exciting opportunity to influence the evolution of a comprehensive risk management culture within Canada Segment. The Manager, Operational Risk Management, is accountable for providing support to the AVP, Risk Management, in the day-to-day accountability for aspects of the Operational Risk Management program. The role requires pragmatic business judgment, technical subject matter expertise in risk management, and highly effective communication and influencing skills with colleagues at various levels and will encompass a variety of risk activities.
Position Responsibilities:
Provide second line of defense oversight by probing, challenging and assessing risk by applying risk expertise, strong relationship management and critical thinking skills.
Participation and assistance in preparing and/or coordinating the Business unit Risk Committee meetings.
Support a variety of risk management activities on an as-needed basis including risk assessments, oversight of operational risk standard compliance, reporting, and evolving risk identification and management.
Make recommendations for control and process improvements.
Identify, track and monitor risks, issues and corrective action plans as needed in collaboration with line 1 and 1b teams.
Take actions to foster a strong risk-awareness culture, including preparation and presentation of employee education programs.
Escalate risk concerns as required.
Ensure alignment with Manulife Financial group policies and best practices.
Support the ongoing collaboration of Risk Management with other oversight and assurance functions (e.g. Internal Audit, Compliance, Legal, Information Security etc.). Build and maintain a strong network of partners in Functional areas
Required Qualifications:
Knowledge of financial services/insurance business and related products
Preferred 3-5 years of experience in operational risk management or a highly related field which may include roles in operations management, finance, third party risk, fraud, legal, audit, compliance, risk consulting etc.
Highly effective change agent who embraces change and leads change management;
Demonstrates a challenge mindset, providing oversight and challenge of risk mitigations where appropriate;
Excellent communications and interpersonal skills with an ability to negotiate, influence and collaborate for shared success and to build relationships with key partners and stakeholders;
Strong knowledge of risk management tools, techniques, and methodologies;
Team player who is adept at working in a matrix environment;
Self-starter with ability to work independently;
Detail-oriented with excellent analytical, critical thinking, problem-solving skills and the ability to think strategically
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$86,250.00 CAD - $155,250.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
