Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street living to permanent-housing living, with supports. Responsibilities: The successful candidate will: work as part of the team with other Support Workers, other Centre staff, outreach workers and other community resources in providing services to the clients engage clients “where they are at” – on street or a location most comfortable for client work on a Case Management basis, which include client Intake and Assessment for Housing history, Barriers to housing and immediate and ongoing needs (ID, financial, food, shelter, clothing, medical) Engage in preliminary Goal Setting/Plan to Assess Client conditions to determine Housing history and, barriers to housing provide crisis intervention. coach and support clients as needed to access appropriate services. monitor and follow up on client’s progress. Advocate on behalf of the client as required and appropriate. arrange for case conferences where appropriate or attend reviews called by community workers keep accurate records and documentation prepare statistical and other reports as required adhere to all procedures, rules, and guidelines for the safety and security of residents and staff perform additional duties when required maintain contact with clients for the purpose of: monitoring progress of clients in working on goal plan following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by coordinator. Attend staff meetings and case conferences prepared to share information regarding clients and services issues implement appropriate emergency procedures as necessary maintain records as required (e.g. incident report, log notes, and case notes) Workplace Hazards may deal with angry and abusive clients may encounter verbal abuse may be required to deal with client overdose and other medical situations Qualifications: relevant Community College/University education in social work or related fields, preferred minimum 3 years’ experience working with urban disadvantaged population several years’ experience in direct client service with the homeless, ideally in an outreach setting experience working with an urban, hard-to-serve clientele population with addiction and mental health issues strong interpersonal and leadership skills experience in working cooperatively with community resource agencies effective communication skills, particularly in negotiation and advocating for clients’ needs knowledge of local housing placement resources, and processes for particularly hard-to-serve clients good writing skills for documentation and correspondence strong computer skills including a working knowledge of Microsoft Office and Excel bilingualism (French and English) is essential trained in Standard First Aid/CPR, Assist, Non Violent Crisis intervention preferred experience administering Narcan and/or Narcan training a strong asset Successful candidate will be required to provide upon hiring: A clear vulnerable sector screening A clean drivers abstract A current ‘G’ driver’s license with at least 2 years’ experience driving at that level A vehicle that can be used for work purposes HOURS: Monday to Friday 8:00am to 4:30pm (on call when needed) PAY: $26.90 The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. Compensation: The target hiring range for this position is $23.28 to $29.10 with a maximum of $34.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
