The International Group Program (IGP) is part of Manulife Financial and includes a global network of top life insurance companies in about 80 countries. Since 1967, IGP has provided employee benefits services like international pooling to multinational companies. Over 900 major global companies, including many from the Fortune 500, use IGP to offer benefits like retirement and risk coverage to their employees worldwide. As part of a small and dynamic team, you will play a crucial role in preparing international (re)insurance proposals and annual reports for IGP’s Multinational Clients and their Advisors. The position involves frequent interaction with our International Network of Insurance Company Partners, such as AG in Belgium, Malakoff Humanis in France, Seguros Monterrey in Mexico, Mapfre in Brazil, The Dai-ichi in Japan, and Taiping in China, as well as with our Multinational Clients, including IBM, Unilever, BASF, Dell, Ford and META. This role is a high-level internal sales support and administration position within an international environment. After extensive training, you will support our Business Development - Pooling Team at IGP's European Coordinating Office in Brussels (Belgium, Europe). Your contributions will be key in helping the team achieve their objectives. Position Responsibilities: Client Relations: Lead and manage service team to ensure timely and accurate delivery of services to clients. Serve as the primary administrative contact for day-to-day client relationships and interface directly with clients. Adapt to and lead unforeseen events, including Mergers/Acquisitions, plan changes, and audits. Address client inquiries, resolve service issues, and provide proactive, solution-based support. Ensure client satisfaction and compliance with policies, maintaining service excellence. Communication and Documentation: Resolve client issues with internal departments and engage with key decision-makers. Present information clearly and maintain accurate client documentation and databases. Document client interactions and issues, ensuring all communications are recorded. Support sales efforts by participating in site visits and utilizing databases to track interactions. Participate in client meetings, special projects, and ongoing training. Required Qualifications: Financial Services / Customer Service experience Demonstrated passion for providing client-centric solutions Propensity to work collaboratively, within team and with members of other teams Strong working knowledge of spreadsheet and database applications Preferred Qualifications: Preferably holds a master’s or bachelor’s degree in fields such as economics, finance, or mathematics, or has a minimum of 3 years experience in a similar sales support coordinating role. Fluent in English (other European languages are considered an asset) as this role involves interaction with multinational corporate clients and our global Network Partners. Has an analytical and open mind with a good feeling for numbers and the ability to interpret numerical data effectively. Excellent time management skills and the ability to work both independently and as a team player Excellent oral and written communication skills Adaptable and flexible in responding to deadlines on assignments and workflow fluctuations Self-motivated, organized and results-oriented When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $50,700.00 CAD - $84,500.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
