Overview We are seeking an enthusiastic and proactive individual to lead our team as Sr Manager of Professional Services. As a key member of our leadership team, you will manage and grow our Professional Services business unit, building and maintaining strong customer relationships to strengthen our engagement and expand the reach of our technologies and drive even more value for our Customers. If you are process-driven, results-oriented, passionate about harnessing technology to drive customer success, and thrive in a fast-paced environment, we want to hear from you! Responsibilities Lead the global Professional Services team, staffed in US, Australia and India, setting and managing goals and daily work Oversee the delivery of all ongoing Services work. Track and report on Project status, and manage delivery on time, budget and with highest level of customer satisfaction. Drive Growth: Identify Services opportunities and manage the end-to-end process for gathering requirements, estimating, SOW creation and working with Sales team on deal closure Create and nurture strong relationships with key client stakeholders at senior management levels within existing customer base. Manage resource forecasting to ensure Utilization and Billability targets are met Monitor and report Services performance metrics and KPIs, and implement measures to improve productivity and effectiveness. Build and Maintain structured Services processes for Proposal management, project execution and reporting Collaborating with cross-functional teams to build technology to drive automation and product enhancements Who We Are Looking For Proven experience in managing complex projects across multiple teams and departments Excellent communication and presentation skills to effectively communicate project status and updates to stakeholders Passion and Proactivity: Energetic and self-motivated with a proactive approach to achieving results. Able to work with a Global team. Own your own goals Customer-Focused: Demonstrated track record of achieving highest level of customer satisfaction Results-Oriented: Demonstrated ability to deliver on-time and on-budget Industry Knowledge: Previous experience in the telecom industry is desirable Qualifications Experience managing multiple projects simultaneously Proficiency with project management software and tools (e.g., MS Project, Jira) A bachelor's degree in project management, business administration, or a related field is preferred What We Offer A competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and inclusive work environment. SpatialNetworX has been an industry leader in GIS telecom network planning, design, and management for over 25 years. Our solutions are used by some of the world's largest Telecoms and MSOs to accelerate revenue and reduce operational costs by simplifying network design, field data collection, work print generation and enterprise-wide collaboration. Our automated fiber design software enables fast, editable high-level designs for quick costing and design comparisons in minutes, and fully drafted and spliced designs ready for work print construction using our integrated commercial CAD.
