Junior Technical Representative - Roofing
Application Deadline: 22 August 2025
Department: Sales
Employment Type: Full Time
Location: Cambridge
Description
Since 1869, CGT has been one of the world’s leading producers of polymeric coated fabrics and films for automotive and industrial applications in the global marketplace.
CGT has its roots in the Victoria Wheel Works which provided wagon wheels for the thriving transportation trade of the time. CGT was a major supplier of coated fabrics during the war years (rain wear) and consumer products (shower curtains, wall coverings and tablecloths). We are proud of our roots and excited about the future as we continue to deliver first-class quality automotive and industrial coated fabrics and films.
CGT is an indispensable partner to the polymer product and coated fabrics industry. Approximately 1200 employees engage and service diverse and unique markets throughout the world: from our global headquarters in Cambridge, Ontario, Canada to our production facilities in China, Texas and France. CGT addresses the global demand for our products which enable greater flexibility in response to the needs of our marketplace worldwide. Through our dynamic proprietary process and creative culture, we deliver timely and innovative solutions that transform the performance, quality, and sensory experience of coverstock surfaces.
We formulate custom thermoplastic sheeting using our customized capabilities to finish and combine with world class engineering, design, production, sales, and support. With a flexible operational footprint that enables us to target the highest level of quality and meet the most aggressive timeline.
Reporting to the Technical Manager, Construction, within the Industrial Business Unit, the Junior Technical Representative – Roofing will provide technical support & warranty review in the field for roofing installations of Goliath roofing systems.
Key Responsibilities
· Responsible for customer-facing technical support of commercial roofing systems, including maintaining close ties to ongoing project needs, issues and progress, as well as working closely with the sales team on developing and supporting sales opportunities.
· Act as a technical resource with all project stakeholders including installers, consultants, building owners, architects and general contractors.
· Conduct final inspections on roofing installations in accordance with warranty requirements.
· Support sales personnel when not providing technical support in the field.
· Work with product development on application testing.
· Other duties as assigned.
Skills, Knowledge and Expertise
Education:
Technical Degree or Diploma in a relative field (Engineering, Science), is preferred.
Completion of a Roofing Apprenticeship program is an asset but not required.
Experience:
Three+ years of experience in the low-slope roofing industry with equivalent knowledge of low-slope roofing applications.
Experience working directly with customers, focused on maintaining lasting business relationships.
Skills & Abilities:
Valid driver's license and regular access to a vehicle.
Successfully manage conflict as it relates to sensitive, at times emotional, customers.
Calm under pressure: Maintains stability and diffuses stressful situations.
Decisive, confident.
Communication: Speaks and writes clearly and articulately with all forms of communication (in-person, email, etc.) and to varying audiences.
Listening Skills: Lets others speak and seeks to understand their viewpoints.
Confidentiality/Trust: Must possess and display a high level of confidentiality - building and maintaining the trust and respect of employees and customers is essential for success.
Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Cope effectively with complexity and change. Demonstrates ability to quickly and proficiently understand and absorb new information
Analytical Skills: Exhibits a probing and inquisitive mind. Able to process facts & data.
Solid presentation skills
Skilled in all Microsoft Office applications (excel, word, outlook)
Ability to multi-task and handle competing priorities in a fast-paced environment
Work ethic: Possesses a strong willingness to work hard and do what it takes to get the job done.
Usually work in an office, plant and lab environment, but the mission of the organization and the focus of the position will often take them to non-standard workplaces such as customer sites, trade shows and other production facilities.
Regular exposure to sensitive, emotional customers regarding delivery and/or quality issues which can potentially lead to unpleasant situations.
Standard 40-hour work week, but additionally will often work evening, weekends, and non-standard hours to accommodate activities without receiving additional compensation.
Prolonged absences from work due to Domestic (NA) travel from 75 to 100 days per annum. Must possess a valid passport and can freely cross international borders.
Ability to carry 50lbs of material, climb ladders, and comfortable with working at heights in outdoor environments.
Must be fully vaccinated against COVID-19.
Benefits
On-site parking
Company events
Extended health care
RRSP match
Vision care
Dental care
Disability insurance
Employee assistance program
Tuition reimbursement
