Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do: Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accounts Troubleshoots Basic issues and follows protocol to escalate inquires and issues. Test’s systems, programming, and zones to ensure proper function and documents events thoroughly. Provides administrative support to the technical support team and customers. Answers phones and responds to inquiries. Other duties as assigned. How you will do it Respond to verbal and written queries from customers and associates regarding database updates and completing the necessary changes in Business applications. Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided). Professional phone skills and ability to resolve issues real time with customers. Employee must adhere to the Quality Assurance Program What we look for: Required: Education: - Minimum secondary school education. Must be computer knowledgeable with strong keyboard skills, 40+WPM Must be well organized & possess excellent verbal & written communication skills Individual must possess strong problem-solving skills Individual must be able to work independently Preferred Technical background and/or knowledge of Alarm products would be an asset Hours: Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 08:00-22:00 and 08:00-16:00 both Saturday and Sunday We are an in-office establishment Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
