Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development. Esthéticien(ne) L’esthéticien(enne) fournit des soins et des services esthétiques selon les spécifications des clients et en fonction des normes de Holt Renfrew. Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter : Fournit des soins du visage et d’autres soins cutanés en utilisant des techniques et des produits spécialisés conformément aux normes du rayon et aux spécifications des clients. Recommande des produits appropriés en fonction de l’analyse des besoins des clients. Développe une clientèle personnelle et stimule la fidélité des clients. Exécute les promotions selon les directives du(de la) directeur(trice) de vente, notamment la prise de rendez-vous, la mise en place de présentations satellites et la préparation d’offres spéciales. Effectue le suivi auprès des clients servis. Supporter la ligne pour atteindre les objectifs de ventes. Envoie des notes de remerciement à tous les clients utilisant le service pour la première fois. S’assure que les soins sont terminés selon l’horaire et prodigués de façon intégrale et professionnelle. Effectue les tâches relatives à la tenue des stocks au besoin. Veille à ce que les cabines soient propres et ordonnées en tout temps. S’assure que l’équipement est fonctionnel. Collabore avec les conseillers(ères) beauté (désigné[e]s) pour assurer que les rendez-vous des clients sont planifiés efficacement de sorte à maximiser la productivité. Collabore avec tous les comptoirs à la réalisation des objectifs mutuels. Se conforme à toutes les politiques et exigences de santé-sécurité. Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité. Le(la) candidat(e) idéale) possède : Diplôme d’études secondaires Formation d’artiste-maquilleur(euse) professionnel(elle) et accréditation en esthétique De 2 à 3 années d’expérience dans un poste similaire L’évaluation du succès : Contribution aux objectifs financiers Objectifs individuels liés à la réalisation des objectifs du service Rétroactions des clients internes et externes Esthetician The Esthetician provides esthetic treatments and services to client specifications and as per Holt Renfrew standards. Specific responsibilities include (but are not limited to) the following: Provide facial and other skin treatments, using specialized products and techniques in accordance with department standards and client specifications Recommend appropriate products based on analysis of client needs Develop a personal clientele and build client loyalty Execute promotions as instructed by Sales Manager, including booking clients, setting up outposts and preparing special offers Follow up with clients on services offered Meet or exceed sales targets Send “Thank you” notes to all first time clients Ensure treatments are completed as per schedule in a thorough, professional manner Perform stock keeping duties as required Ensure cabins are kept neat and clean at all times Ensure all equipment is in good working order Work in partnership with (Designated) Beauty Advisors to ensure clients are booked to effectively maximize productivity Works collaboratively with all counters in the achievement of mutual goals Comply with all Health & Safety policies and requirements Ensure compliance with privacy policies, regulations, and cyber security measures. The ideal candidate: High School diploma Professional make-up artistry training and aesthetics certification 2-3 years experience in a similar capacity The measures of success: Contribution to financial and customer growth objectives Individual objectives linked to the achievement of department goals Feedback from internal and external clients Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.
