Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. As the Appraisal Leader – Quality Assurance, you will lead the national quality assurance strategy for Aviva’s Auto Appraisal operations. This role blends technical expertise, operational leadership, and strategic insight to ensure consistent, high-quality appraisal outcomes across Canada. You will drive performance improvement, reduce leakage, and ensure compliance with internal standards and industry best practices. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team! What You’ll Do: Lead National QA Strategy: Design, implement, and oversee a robust quality assurance framework for auto appraisals, ensuring alignment with Aviva’s operational goals and regulatory requirements. Drive Performance Excellence: Use data and insights to identify trends, root causes, and opportunities for improvement in appraisal quality and claims outcomes. Collaborate Across Teams: Partner with regional appraisal leaders, claims operations, risk, and compliance teams to embed quality and consistency across the appraisal lifecycle. Conduct Quality Reviews: Oversee thematic reviews, leakage studies, and mandatory control testing to assess accuracy, consistency, and adherence to best practices. Coach and Develop Talent: Provide leadership, coaching, and technical guidance to QA specialists and appraisal leaders to build capability and drive continuous improvement. Champion Innovation: Leverage technology and data tools (e.g., Qlik, Excel, Mitchell Estimation) to streamline processes, enhance reporting, and future-proof the appraisal function. Ensure Compliance: Maintain high standards of operational risk management, compliance, and governance across all appraisal activities. Support Strategic Initiatives: Contribute to national planning, change initiatives, and enterprise projects impacting the appraisal and claims ecosystem. What You’ll Bring: 7+ years of experience in auto appraisal, estimation, or claims leadership. Proven experience in quality assurance, risk management, or operational excellence. Strong knowledge of auto repair industry standards, legislation, and estimation platforms (e.g., Mitchell). Demonstrated ability to lead through influence and collaboration across diverse teams. Advanced analytical skills with experience in data interpretation and performance reporting. Strong communication, coaching, and presentation skills. CIP/FCIP designation or equivalent is an asset. Bilingualism (French/English) is an asset. What You’ll Get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 #LI-Hybrid We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
