Company DescriptionSalary Range: $120,000-135,000 CAD
Grow your career with a company that shares your passion! Sodexo is seeking a strategic leader to join us as our next Senior Director, Client Success. This role is open to candidates across Canada.At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.Job DescriptionThe Senior Director, Client Success is a transformational leadership role focused on driving a unified and strategic approach to client relationship management, contract renewals, rebids, and cross-selling initiatives. This role ensures our top client accounts are supported through a proactive and integrated retention strategy.By leveraging client insights and data-driven decision-making, the Senior Director ensures the voice of the client is reflected across operations, sales, and support functions. This role plays a key part in strengthening client relationships, driving growth within existing accounts, and ensuring long-term client satisfaction and retention.The Senior Director will collaborate closely with senior leadership across Canada, applying best practices, advanced technologies, and innovative strategies to drive operational excellence. How You'll Make an Impact:Development and Implementation of Client Retention Strategy Define and validate a strategic client retention roadmap in partnership with the Canadian Senior Leadership Team to support renewal preparedness and proactive account management.Client Engagement, Revenue Growth, and Renewal Process Leadership Represent the “Voice of the Client” internally and ensure it is integrated into renewal and rebid strategies.Initiate and oversee cross-sell efforts to meet revenue growth targets within existing accounts.Drive the renewal and cross-selling processes, to enable seamless transitions from retention planning to successful contract rebids and forecasted renewals or growth within accounts.Reporting, Compliance, and Continuous Improvement Ensure accurate documentation of all client retention activities, communications, and follow-ups using internal systems and tools.Drive compliance with all safety, risk, and operational standards while promoting continuous improvement across client-facing practices.Training, Coaching, and Process Adoption Collaborate with Learning & Development to implement training initiatives that equip operations and sales teams with the skills needed to execute renewal best practices.Mentor and educate team members on using analytical tools to monitor retention efforts and action plan progress.Collaboration and Stakeholder Management Foster strong internal partnerships with segment leadership, North American counterparts, and global client success teams to drive strategic retention initiatives.Serve as a trusted advisor to senior leadership by delivering regular, data-informed insights and recommendations to enhance client satisfaction and retention performance.QualificationsWhat You'll Need to Succeed:Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent preferred.Minimum 8 years of experience in senior client-facing roles, with a track record in client retention and revenue growth.Experience managing complex, multi-account portfolios and leading cross-functional initiatives.Minimum 3 years in a senior leadership role, with proven ability to drive change and influence without direct authority.Proficient in Microsoft Office and CRM systems (e.g., SoForce or equivalent).Strong analytical skills with the ability to present insights that inform strategy.Skilled in influencing senior stakeholders and navigating matrixed environments.Excellent communication, facilitation, and coaching skills.Client-focused with strong negotiation abilities and insight-driven relationship management.Proven ability to support strategic renewal and rebid outcomes through strong client engagement.Fluency in English and French is an asset to support national operationsAdditional InformationWhat Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:Flexible work environment??Competitive compensation & great employee benefits?Training and development programs??Countless opportunities for growth??Corporate responsibility & sustainability??An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards hereAnd so much more! Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.? We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.Instagram: @SodexoCanadaCareersTwitter: @SodexoJobsCALinkedIn: Sodexo Canada CareersFacebook: Sodexo CA JobsSodexoSJG
