Company DescriptionRecognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.Job DescriptionWhat is in it for you:Wonderful company culture – our colleagues are at the heart of all we doExcellent training with the opportunity to build a successful careerCareer development opportunities with national and international promotion opportunities Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesEmployee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues Exclusive Employee and Friends & Family Discounts at Fairmont Empress Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerComplimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance ProgramAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsOpportunity to participate in our Leadership Incentive ProgramCompetitive salary starting at $77,140What you will be doing: Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property security standards and policiesEnsure overall guest and colleague safety through the implementation and review of hotel-wide security measuresStay on top of security trends in the city of Victoria, specifically in the hotel environment and take actions to prevent loss on propertyInvestigate and follow up on any reports made by guests or colleaguesHandle special security measures needed for VIP, dignitaries, delegations Liaise with local law enforcement, community peers and counsel as required to maintain clear safe and security channelsManage all hotel emergency systems including; key control system, security monitoring system, CCTV and fire panel systemsResponsible for the quality and working order of, upkeep and maintenance and regular testing as required by local provincial laws of hotel emergency systemsLead training and coaching colleagues in emergency systems, all evacuation procedures & protocols and non-violent crisis interventionLead communication, coordination and organization of hotel wide training and process’ in emergency proceduresPlay active role in Risk and Crisis Management, specifically, maintaining accurate and up to date Business Continuity Plan, Safety Systems and all toolsDevelop systems and processes to minimize workplace injury in line with Occupational Health & Safety and BC Work Safe ordersAvailable for emergency situations both on and off dutyLead the annual COR Audit with support from T&COther projects and duties as requiredQualificationsYour experience and skills include:University/College education in related discipline an assetThree or more years of Security supervisory or leadership experience in a high volume hotel, casino, or related environmentRequired to obtain and maintain Occupational First Aid Level IIMust possess valid Security LicensePrevious training and experience in law enforcement and assetPrevious education in and expertise of emergency safety systems demonstrated by work history and certifications is requiredCertifications in Safety, Security and Emergency Systems such as Electronic Security, Emergency Call Evaluation & Dispatch, Field & Patrol Training, Verbal De-escalation is an assetWell connected Victoria Police Department (VPD) and Royal Mounted Police (RCMP) preferredComputer literacy with strong knowledge of MS Word and ExcelProven ability to handle multiple tasks in a fast paced, high expectation environmentExceptional organizational skills with previous experience handling confidential issuesStrong communication skills with the ability to develop trusting relationships and foster cooperationAdditional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
