Location(s): Help Headquarters (800-9900 King George Blvd, Surrey, British Columbia V3T 0K7)
Job Type: Full Time Temporary; 12-months fixed-term
myWork Program: Hybrid
Starting Salary Range: $49,700.00 - $57,200.00
Background Screening Requirement:
Enhanced Criminal Record Check (every 5 years)
Credit Check (every 5 years)
Identity Verification
Employment Verification
References
Job Purpose
The Fraud Risk Analyst provides a second line of responsibility in managing and mitigating all fraud risks for CCS (Coast Capital Savings). As part of maintaining and growing the fraud management program, the incumbent is responsible for detecting, analyzing, investigating and preventing fraud. This includes using multiple technology-based fraud monitoring and detection tools, reports, and data analytics. There is also an ongoing expectation to educate members and employees about fraud risks. As a subject matter expert, the Fraud Risk Analyst is one of the key points of contact for fraud risks at CCS.
Accountabilities
Liaise with our Advice Centre team regularly to confirm member transactions, investigate root causes of discrepancies, advise of appropriate actions and mitigate risk
Make time-sensitive decisions about account restrictions, requiring sound and independent judgment related to member impacts and potential loss to CCS
Using technology-based fraud monitoring/detection tools and reports, monitor/analyze account activity for potential fraud, identify potential fraud and follow established practices to mitigate fraud losses
Conduct analysis of activity that may be related to fraud using multiple sources of information, including data mining tools
The incumbent must be available to work in a 365-day, 7-days-a-week environment
As a subject matter expert, support all CCS business lines in helping to detect and prevent fraud
Immediately communicate new fraud trends and emerging risks to internal partners at various levels - staff, manager, directors, and senior management
Work collaboratively with several external partners on fraud risks that could impact CCS and take action where necessary
Respond quickly, prioritize and escalate where appropriate when dealing with time-sensitive fraud-related incidents
Skills & Qualifications
1 – 3 Years of job-related experience in fraud risk management, retail branch banking, or contact centre banking experience
Formal fraud prevention certification and education an asset
Proficient computer skills with the ability to learn, adapt to and effectively use new or modified software programs
Knowledge of CCS operational policies/procedures or ability to learn and apply independently
Advanced proficiency in MS Excel is an asset
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.
