Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Program Management Office is looking for a Quality Process Specialist in order to map processes, with an eye to efficiency, effectiveness and integration to an ISO9001 certified quality management system. The Process Specialist will provide expertise and collaborate with continual improvement task force teams to design new processes and/or optimize the current processes based on process improvement methods such as Lean and Six Sigma.
Under the direction of the Senior Manager, CPG Quality Management, this role is accountable for facilitating process mapping workshops in CPG and assisting the Functional Leads, SMEs and senior members of Project Delivery Teams (PDTs) to map out their current practices.
What will I be doing?
Reporting to Senior Manager, CPG Quality Management and responsible for process engineering and designing business processes for CPG in cooperation with Functional Leads, PDTs and external consultants.
Coordinates process mapping workshops to identify and map out the high level processes based on current practices.
Provides expert advice to the process owners for optimizing current processes based on process improvement methods such as Lean and Six Sigma.
Collaborates with the continual improvement team to develop business processes based on industry standard and best practices.
Works with SMEs in different functions to develop detailed (activity level) processes for their day to day activities.
Cooperates with cross functional teams to integrate their individual processes into CPG’s QMS (integrated network of processes).
Develops and implements effective process mapping strategies and practices, incorporating industry best practices.
Develops and cultivates key relationships with a wide number of internal and external stakeholders, including process owners, process sponsors, , SMEs, PDTs and continual improvement team.
What Skills and Qualifications Do I Need?
Degree in a relevant field (e.g. Analytics, Engineering, Science) or a combination of education, training and experience deemed equivalent
Demonstrated experience in quality management with experience in continual improvement and process design/re-design
Experience in the construction quality is an asset
Certified blackbelt or master blackbelt Six Sigma, and Certified Lean Specialist from a recognized Institution is required. Certification in other process optimization methods would be an asset.
Demonstrable exceptional technical skills in process designand process improvement methods.
Highly knowledgeable in quality management principles and practices based on ISO 9001 standard.
Deep understanding of broader project management theory, principles and practices.
Highly articulate with process mapping tools such as MS Visio, Lucid chart and K2.
Excellent people skills and ability to communicate / interface effectively across the organization
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
