You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The AVP, Client Digital Channels holds a strategic and execution-focused position responsible for advancing the vision and roadmap for Client and Member Channels within Sun Life Canada. This individual oversees key platforms, including the Public Web (mysunlife.ca), Secure Web Portal, and Mobile App serving members and clients. The AVP is charged with enhancing foundational capabilities and optimizing overall channel effectiveness to align with Sun Life Canada’s digital ambition and strategy. Additionally, the AVP leads the development of strategies, capability roadmaps, and the target state experience for Client Identity & Access Management and Client APIs. Collaborating closely with stakeholders organization-wide, this role ensures an integrated, omni-channel, and cross-business unit approach to digital capabilities and experiences, prioritizing agility, speed, and productivity across foundational digital client channel squads. As the primary steward of access and self-service channels for Sun Life Canada Members and Clients, the AVP also manages the day-to-day operations of both public and secure channels. Furthermore, the incumbent will work directly with colleagues in CXO, and across all business units, technology, and operations to support change management, readiness for new capabilities, and the implementation of strategies and programs designed to drive client utilization and maximize impact. This position reports to the VP, Digital, Journeys & Experience Design What will you do: Digital Platform Strategy and Roadmap Develop, manage, and support strategy and roadmaps for digital platforms (Public Web, Secure Member/Client Web, Mobile) in collaboration with stakeholders. Develop, manage and support the foundational digital platform enablers for Client Identity & Access Management, and Client APIs to support Member/Client and broader Canada digital platform enablement Spearhead and maintain a prioritized backlog of digital initiatives aligned with Sun Life’s digital goals. Drive the implementation of the digital platform strategy with an agile delivery mindset focused on increasing velocity and digital delivery maturity Define goals, key results and shared outcomes across the digital initiatives, ensuring active analysis and insights of key success indicators; Curates a learn-fast mindset across the digital platform teams Monitor and evaluate KPIs for performance of the digital products/platforms Continuously monitor digital product performance and leverage emerging technologies to enhance user experience. Digital Delivery Partner with business to deliver on roadmap and ensure capabilities and features are delivered on time and per expectation Ensure delivery has a roadmap that eventually leads to journey end state as defined by the CX team Partner with, and influence business team to ensure adoption and usage of digital platform through smart change management strategies Partner with stakeholders and solve immediate issues and manage medium- and long-term risk in delivery Ensure quality delivery, identifying and addressing any issues or risks Stakeholder & Relationship Management Influence senior stakeholders to support and drive the digital agenda and engage broader teams across Sun Life with a view to managing change associated with Digital Platform initiatives Build strong working relationships with internal stakeholders, and other teams to ensure alignment on priorities and execution of initiatives and best practices Regular communication with the stakeholder leadership (business units, operations, technology, etc.) to ensure transparency and alignment on initiatives and soliciting and actioning feedback as required. Management of vendor relationships, as required. People, Capabilities and Culture Inspire and lead 5 Directors and a wider team of digital platform experts. Suggested wording to use: Foster and actively promote a culture of innovation, learning and growth within the team and the broader organization, encouraging new ideas and approaches to digital platform strategy. Champion professional development by creating and implementing developmental plans for team members, offering hands-on guidance, and cultivating a learning environment that supports continuous skill enhancement in the rapidly evolving digital landscape. What do you need to succeed: 10+ years industry experience with 5 years in a digital channels or strategy capacity University degree in business or related discipline; MBA would be an asset Advanced understanding of digital competitive landscape, trends, and emerging technologies designed to enhance the digital channels experience Strong business acumen to support development of strategic digital plans in alignment with organizational goals; Experience in analyzing and solving complex business problems with creativity, critical thinking and strong business acumen; demonstrated practical sound judgment. Experience in leveraging a range of research and data inputs to inform strategy development and program effectiveness (i.e., client research, industry trends, performance data, etc.). Ability to identify long term goals and championing the implementation of different or alternative ideas. Innovative leader, with transformation experience, who can manage significant ambiguity and constantly changing circumstances in a start-up environment Excellent relationship management with an ability to build strong partnerships and negotiate and influence a variety of internal and external stakeholders and audiences. Keep stakeholders informed about the broader digital strategy, roadmap, and portfolio to foster alignment, drive efficiencies and to support the One Sun perspective Build and elevate the team’s brand within the organization and proactively demonstrate the value of the digital vision and strategy while building advocates and influence throughout the organization Excellent coach and mentor with proven success at leading and developing a high performing team and driving transformation in ways of thinking and doing business. Foster and environment of creativity, test-and-learns and growth mindsets to enable the team to drive exceptional client experiences Oversee the management of budgets and resources to ensure capacity for roadmaps and the overall strategic plan. As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. What’s in it for you? Great Place to Work® Certified for Most Trusted Executive Team in Canada – 2025, 2024 and 2023 Great Place to Work® Certified for Best Workplaces in Canada - 2025 Canada Order of Excellence for Mental Health at Work® certification from Excellence Canada. Sun Life is one of only four companies in Canada to ever receive this certification – 2024 Top Work Places® for Remote Work – Monster Canada - 2024 Great Place to Work® Certified for Best Workplaces in Canada – 2024 and 2022 Great Place to Work® Certified for Best Workplaces for Women in Canada - 2024 Flexible hybrid work model. #LI-Hybrid Pension, stock and savings programs to help build and enhance your future financial security Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives A friendly, collaborative and inclusive culture Be part of our continuous improvement journey in developing the next greatest digital enterprise experience. Competitive salary and bonus structure influenced by market range data The opportunity to move along a variety of career paths with amazing networking potential The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 145,000/145 000 - 235,000/235 000 Job Category: Client / User Experience Design Posting End Date: 16/08/2025 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers
