What you will do
Act as a front-line contact for customer inquiries, both internal and external.
Manage orders from entry to delivery, including coordination with scheduling, pre-press, production, and shipping teams.
Review and verify purchase orders to ensure pricing and specifications match estimates.
Communicate with sales reps and internal departments to provide accurate, up-to-date information.
Track orders and follow up proactively to ensure on-time delivery.
Prepare customer invoices and manage requests for documentation such as certificates of conformity
Resolve customer concerns professionally and escalate issues when necessary.
Maintain accurate customer data and pricing within internal systems.
Participate in daily scheduling meetings and initiate pre-production meetings when needed.
Your Profile
DEC or bachelor’s degree in administration or a related field.
2 to 5 years of experience in a similar customer service or coordination role.
Fluent in French and English, both spoken and written. (English proficiency is essential for communication with our English-speaking clients.)
Strong ability to collaborate across departments and engage with multiple stakeholders.
Proficient in the Microsoft Office Suite (Word, Excel, Outlook, etc.).
Experience in a manufacturing, printing, or logistics environment is a strong asset.
Familiarity with order entry and invoicing systems (e.g., Label Traxx or similar software) is a plus.
Your Profile
Exceptional organizational skills, with strong attention to detail and adaptability.
Excellent interpersonal, negotiation, and influencing skills.
Able to work independently with efficiency, accuracy, and minimal supervision.
Skilled at managing multiple priorities and meeting tight deadlines.
Responsible and exercises sound judgment in decision-making.
Comfortable handling challenging customer interactions with professionalism.
Strong verbal and written communication abilities.
Flexible and able to adapt quickly to change in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Good visual acuity and ability to differentiate colors (important for print-related tasks).
Why
Join Us?
Our vision is to transform the packaging industry by consolidating key players, investing in technology, and creating a respectful, stimulating, and dynamic work environment.
If this position interests you, apply today by sending us your resume!
Please send your resume in English and in French- thank you!
