HIRING HAS BEEN CLOSED FOR THIS POSITION!
Feel free to apply and we'll consider your application when hiring opens back up
again.
About Circuit Virtual Tours
Circuit Virtual Tours is unifying the visitor experience through virtual and
self-guided tours and interactive maps. Campuses, offices, and retirement homes
use Circuit to digitize and tell their stories through their physical spaces.
In Canada, Circuit is the #1 virtual tour platform used by colleges and
universities. We’ve been customer-led since the beginning, resulting in an
enthusiastic base of advocates and a high customer retention rate. We’ve got
significant momentum and a bold vision for the future, and are looking for
talented individuals to join us in making it happen. If driving customer
satisfaction for a SaaS platform with a fast pace of innovation appeals to you,
read on.
The Role
At Circuit, one of our values is to guide our customers. Customer empathy is a
superpower we use to build better solutions and deliver greater value. Reporting
to the Customer Success Lead, the Customer Success Specialist will take full
ownership of their customer portfolio, supporting their onboarding,
implementation, and launch of best-in-class virtual experiences. Following that,
they will collaborate to help their customers maximize Circuit with strategies
to boost usage, engagement, and lead generation, and with the goals of long-term
relationships and retention.
If building relationships and collaborating with customers to tell their stories
through high impact virtual experiences inspires you, please apply. You’ll be
joining an innovative and energetic team developing a next-generation digital
marketing platform.
What you’ll be doing
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Develop meaningful relationships, rapport, and trust with our customers
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Proactively provide recommendations that contribute to our customers
developing compelling content and impactful virtual experiences
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Provide exceptional customer support through various channels including video
meetings, chat, email, phone, and in-person
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Lead customer onboarding and training sessions on the Circuit Content
Management System
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Interpret, summarize, and present analytics to inform potential courses of
action for customers
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Explain new features and functionality to encourage adoption and usage
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Discuss pain points and collect feedback from customers that can be shared
with the product team
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Craft compelling how-to content, documentation, help videos, and
webinars/workshops to assist customers with using Circuit
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Interact with customers to build case studies and thought leadership
articles, to share knowledge and position Circuit an industry leader
Qualifications
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Relevant Bachelor’s degree, or equivalent combination of education and
experience
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2+ years of customer service or experience in technology, EdTech, and/or
software companies or related experience
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Demonstrated ability to communicate and collaborate cross-functionally with
internal and external stakeholders
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Curiosity and understanding of marketing analytics and campaign performance
measurement, and experience with analytics tools
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High degree of ownership and strong business acumen
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Organized and with a heightened sense of detail while operating in a
fast-paced environment
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Excellent communication skills, ability to convey yourself and the product
clearly through verbal and written methods
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Strong planning/project management skills with a demonstrated capacity to
balance speed and quality, while quickly adjusting priorities as needed
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Bonus points: include a short video to help us get to know you better
We take potential into consideration. A combination of education and experience
may be accepted if your resume doesn’t include exactly the specifics listed
above. If you think you have what it takes to succeed here, tell us more in your
application.
What’s in it for you?
Join a growing team of enthusiastic product managers, UX designers, developers,
and content creators who are passionate about memorable user experiences. Work
directly with customers on a tech platform being used by hundreds of thousands
of end users.
Ownership is part of our philosophy. You're encouraged to think like an owner,
rather than an employee with available stock options that give you the
opportunity to shape the future of our company.
Employee perks include:
- Competitive salary
- Comprehensive health benefits package
- Equity options
- Individual and team training and development
- Macbook/professional grade equipment provided
- Team outings
Our values
Win together
By strengthening relationships and trust, we win as a team.
Guide our customers
Our customers are our heroes. We listen to them, guide them, and achieve more
together.
Always be growing
We believe that growth comes from leveling up our shared knowledge and skills.
Be inclusive
We celebrate what makes us unique, and build inclusive experiences.
Question the status quo
We discover new routes forward through innovation and questioning the status
quo.
Take ownership
We have a philosophy of ownership. Everyone has a role to play in shaping our
vision and making it a reality.
Other details
Type: Permanent Full-Time
Company Headquarters: Markham, ON, where we are committed to reconciliation,
partnership and enhanced understanding with the communities in circle. The
North, West, South and Eastern directions, and Haudenosaunee, Huron-Wendat,
Anishnabeg, Seneca, Chippewa, and the Mississaugas of the Credit peoples.
Note: candidates must have legal eligibility to work in Canada
