Company DescriptionLangdon Hall is one of the finest country house hotels in North America and we owe that to our staff. We are proud that our team embodies the highest standards of integrity, quality and positivity, while providing empowered and thoughtful service to our guests.Every member of our staff helps bring to life our philosophy of each guest experiencing warm, personal service and the finest quality food, accommodation, and spa experience. Every role on our property plays a part in the experience we provide, and the memories we help to make.Job DescriptionGiven the nature of Langdon Hall as a unique, luxury boutique property, the Assistant Food & Beverage Manager will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests’ expectations with an attention for detail. This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur.Duties and Responsibilities Planning, training, scheduling, and supervising team membersEnsure team member education is provided to dining room personnel in accordance with the team member education plan, plus provide on-the-job training for personnel. Conduct “pre-meal” meetings with Executive Chef. Responsible for arranging seating accommodations and greeting guests and team members while maintaining a friendly environmentMust be on floor at all times during meal periods. First responsibility is to the comfort and service of guestsSupervise the physical appearance of the area and work stations such as cleaning scheduleSupervise the appearance of tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for team membersSchedule work assignments for all team members assigning specific tasks and spot checking to ensure standards are met such as “side work”Maintain pertinent and appropriate team member attendance records, reservations, incident reports, schedules, special functionsAssist team members on the floor when neededQualificationsMinimum 5 years in a food and beverage role, with 2+ years in a similar roleThorough knowledge of fine dining service procedures and functionsExcellent knowledge of food and wine pairingIn depth food and preparation knowledgeSupervisory experience in “front of the house operations” within fine dining restaurant, hotel, club or similar community, preferredSmart Serve certified, requiredAbility to communicate with, understand, empathize with, work with and be tolerant of guests, peers, supervisors, subordinates and other outside contactsDemonstrate high level of interpersonal skills, both written and verbalAbility to read, write, communicate and comprehend verbal and written instructions in EnglishAbility to be accurate, concise, detail oriented and make independent decisionsAbility to maintain confidentialityAbility to communicate effectively with guests and staff at all levels of the organizationExemplary interpersonal skills and ability to work cooperatively as a member of a team.Effective time management skills to organize and prioritize workloadAdditional InformationBenefits:Company eventsDental careDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offStore discountVoted #15 on Canada’s Best 100 Restaurants, only 5-Diamond restaurant in Ontario, and member of the exclusive Relais & Chateaux association.We appreciate your interest in Langdon Hall but only those selected for an interview will be contacted.Langdon Hall welcomes and encourages applications from people with disabilities; accommodations for disabilities are available on request for candidates taking part in all aspects of the selection process.
