Join Team CARFAX as a Ratings & Reviews Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2025!
The Ratings & Reviews Specialist will review and publish consumer ratings for CARFAX products, including Year/Make/Model reviews. Provide direct input into improving our Ratings & Reviews product, and influence the evolution of the support team. Additional product support responsibilities may be required.
What you'll be doing:
Moderate and publish Consumer reviews in accordance with approved principles and guidelines for quality
Assess Dealer feedback for accuracy and appropriateness
Coordinate with other Carfax teams, including product team, to resolve root cause of Consumer complaints and dealer inquiries
Manage customer support needs of product
Suggest improvements to process, product, and/or principles and guidelines based on trends and themes recognized during moderation
Identify and track improvements to Ratings & Reviews product and internal tools
Act as subject matter expert in Ratings & Reviews moderation
What we're looking for:
Research and analytic experience preferred
Excellent communication skills, including the ability to read, listen, write concisely and summarize events
Sense of urgency and passionate about customer service and satisfaction
Highly organized and attentive to detail
Ability to work independently and as part of a team
Comfortable working in a metrics-oriented environment
Proficiency in commonly used office technologies (e.g., MS Word, Excel and Outlook)
2-3 years’ experience in a customer-facing, professional environment required, or some equivalent combination of experience and education, including military experience
What’s in it for you:
Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces
Don’t just take our word for it:
10X Virginia Business Best Places to Work
9X Washingtonian Great Places to Work
9X Washington Post Top Workplace
3X St. Louis Post-Dispatch Best Places to Work
