Job Type: Part-Time/
Wage: Starting $20.61 as a Representative, and $25.10 as a Supervisor
The Gateway to Your Future
You love working with guests and a top-notch team of staff, and you thoroughly
understand what it takes to deliver an exceptional experience for visitors. If
you are a detail person with a talent for providing care to everyone you deal
with, we would love to hear from you.
In this pivotal role as the Guest Services Supervisor, you will oversee a team
that is the main point of contact for guests, providing a continued source of
attention for guests throughout their stay. This exciting opportunity at a
national company offers you the chance to grow your career with the promise of
an excellent benefits package and competitive salary for full-time employees.
Don?t miss this chance to put yourself in the centre of the action.
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Mentor and guide a team of guest services representatives, ensuring guests
are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and
mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.
What You Bring
- Minimum two years of experience in the guest services and/or hospitality
industry.
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service
industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big
picture.
- Benefit from working flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Can benefit from working flexible hours, evenings, and weekends.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly,
efficient, polite and patient.
Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A
career at Gateway means working with great people, being recognized for your
unique contribution and career advancement opportunities across our 27
locations. Our employees thrive with ongoing training and leadership programs
while working in a dynamic and fun environment. See for yourself what it?s like
to be on a team that values your vision, skill and energy.
Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and
most diversified gaming and entertainment companies in Canada. Across its 27
gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway
currently employs approximately 8,648 people and boasts approximately 448 table
games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561
hotel rooms. Gateway is the service provider for the Central, Southwest and
North gaming Bundles in Ontario, which includes 11 properties in their
portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand
its product offering, including developing proprietary casino and restaurant
brands, dramatically improving the gaming customer experience while attracting
new customers. Some of Gateway's proprietary brands include Match Eatery &
Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway
celebrated 25 years in the business of gaming and entertainment in Canada.
Further information is available at www.gatewaycasinos.com.
Apply Now!
Not the right fit this time? Follow us on our careers social media pages!
Gateway is a proud equal opportunity employer and dedicates itself to Respect,
Integrity, Team-Work and Exceptional Customer Service. We are committed to
providing an inclusive and barrier free candidate experience and work
environment. If you require accommodation at any point during the recruitment
and selection process, please let us know.
