JOB OVERVIEW
The IT Specialist is responsible for helping users with any technical challenges they may experience, troubleshoot, and provide guidance. This role provides exceptional user experience and support to fellow team members supporting the organizations vision of being #1 to its employees and customers. We are looking for someone that is eager to continue their career in the IT field, that is a strong communicator, detail oriented, and a team player.
KEY RESPONSIBILITIES
§ Administration, installation, configuration and technical support of company IT requirements, including end user hardware/software, network devices, telecommunication (office and cellular phones), IOT devices, printers/copiers/scanners, AV equipment
Perform all functions and responsibilities in conjunction with company policy and procedure
Provide technical support for all employees of the company
Coordinate with third party vendors for escalated support issues
Provide user support for business line applications including Microsoft 365
Assist with the administration, monitoring, maintenance, connectivity and operations of servers, firewalls, routers and switches across all physical and virtual locations
Administer IP phone systems, cellular MDM, physical access control, video surveillance, and print servers
Complete network cyber security tasks including management and incident response of anti-virus/malware, anti-spam/phishing systems
Maintain an inventory of installed software, hardware and licencing
Administration of user accounts and access control, based on company policies
Complete the implementation of various hardware and software upgrades including equipment refresh and application version upgrades, windows updates and other patches as required
Assist with user training and the creation of instruction manuals
Refer to and update internal IT documentation and setup guides
Support web activity and applications
Provide after hours IT support for critical issues and business needs
In accordance with company policy/ESA; overtime, work outside of regular hours, and being on call may be required at the discretion of the company
All other duties as assigned
Post secondary education in Information Technology
A minimum of 3-5 years of experience in a similar IT related role
Knowledge of IT operating systems and server application environments including Windows, Windows Server, Active Directory, Microsoft 365, Azure, Helpdesk Ticketing
Extensive experience with Cybersecurity, Firewalls along with Hands-on experience installing IT hardware and software
Experience with these technologies considered an asset: Lenovo Hardware, VMWare, Sophos Security and Network, Aruba Network, HPE Server Hardware, OpenEye Video, Virtual Keypad Access Control, Microsoft Dynamics NAV, Microsoft Dynamics 365 CRM, Atera, SolidWorks
You have a get it done attitude and are skilled at removing barriers
You operate with a team spirit, not with ego; you want everyone, including yourself, to do their best work; you see your success as dependent on the success of the team
You have the ability to think beyond the needs of the customer to drive business success
You are able to adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information and respond appropriately
You are a straight shooter who gets to the point and can clearly communicate in both oral and written form
