At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.
Location: 202410 10th St W, Owen Sound ON
Compensation: Up to $120,000 per year
As part of the 401 Group of Companies, Baywest Mitsubishi is dedicated to setting new standards of excellence in the automotive industry. With consistent growth and a strong focus on innovation, we are looking for someone who is enthusiastic about the opportunity to contribute to continued success in the role of Service Manager.
In this position, The Service Manager will play a pivotal role in overseeing and optimizing operations at the Baywest Mitsubishi location. Responsibilities include managing the service department, leading a team of dedicated employees to deliver exceptional service, and building strong customer relationships.
What You Will Be Doing:
Responsible for-profit management - must examine department financial statements,
including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective
training, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properly
staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply,
minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate
warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business
hours
• Other duties as assigned by Management & Executive Team
Daily Tasks:
Conduct a 15-minute daily sales meeting with the service and parts team to:
Review month-to-date performance
Identify missed profit opportunities
Set an action plan for the day
Work cohesively with the team throughout the day and:
Observe the service reception process
Ensure proper meet-and-greet procedures
Confirm verification of customers’ primary concerns
Ensure 100% walk-around and menu presentations
Greet and welcome customers personally
Inspect the dispatch process to ensure:
Equitable distribution of repair orders (waiters)
Minimized technician wait time
(Approx. 15 minutes)
Observe a technician performing a full 27-point vehicle health check
(Approx. 15 minutes)
Listen to incoming service calls (recorded or live) with:
Advisors, appointment coordinators, and/or BDC staff
Ensure every customer is offered an appointment
(Approx. 15 minutes)
Identify technicians performing below 100% productivity and:
Investigate underlying causes
(Approx. 30 minutes)
Review the exception report to spot:
Frequent discounting by advisors ("discount kings/queens")
(Approx. 15 minutes)
Observe the back parts counter for:
Unauthorized discounts
Speed of service to technicians
Parts fill rate
(Approx. 30 minutes)
Review daily performance reports
(Approx. 30 minutes)
What You Bring to the Table:
12 Grade Diploma or GED
Minimum 5 years experience in the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Excellent communication, interpersonal and time management skills
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule
So why work for us?
The 401 Group of Companies is privately owned and 100% Canadian
20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
A high energy, fast paced and fun work environment with various initiatives and rewards
Individual and team-oriented coaching, mentoring, and training
Opportunities for career path planning, growth, and advancement from within
Health & wellness benefit enrolment opportunities
Employee referral bonus opportunities
Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
A corporate swag e-site for employees exclusively
Perkopolis enrollment
On-site Parking
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
