Technical Solutions Specialist, Canada

StackAdapt • Remote • 17h ago

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.

StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.

What you'll be doing:

Creating and debugging custom javascript snippets for clients
Troubleshooting simple to complex system setups across various platforms
Help guide users and clients alike with the technical intricacies of our platform
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
Taking ownership of escalations and highly technical problem solving.
Working with clients to help solve their technical issues

What you’ll bring to the table:

Proven experience in technical support, product support, and/or software engineering capacity
Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
Basic to intermediate Javascript and HTML experience is required
Strong problem-solving and analytical abilities
Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
Strong communication skills to explain potentially complex situations to team members and clients
Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Basic to intermediate knowledge/experience in Digital Advertising is a plus
Experience with GraphQL is a plus

StackAdapters enjoy:

Highly competitive salary
RRSP/401K matching
3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
Access to a comprehensive mental health care platform
Health benefits from day one of employment
Work-from-home reimbursements
Optional global WeWork membership for those who want a change from their home office
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events!

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StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024 [https://blog.stackadapt.com/stackadapt-named-ad-ages-best-place-to-work-2024?utm_source=linkedin&utm_medium=organic_social&utm_campaign=ad-ages-best-place-to-work-2024&utm_content=blog]

G2 Top Software and Top Marketing and Advertising Product for 2024 [https://blog.stackadapt.com/g2-2024-best-software-awards]

Campaign’s Best Places to Work 2023 for the UK [https://blog.stackadapt.com/2023-best-places-to-work-uk]

2024 Best Workplaces for Women [https://blog.stackadapt.com/best-workplaces-for-women-list] and in Canada [https://blog.stackadapt.com/2023-best-workplaces-in-canada-list] by Great Place to Work®