About Airalo
Alo! Airalo is the world’s first eSIM store that helps people connect in over
200+ countries and regions across the globe. We are building the next digital
service that revolutionizes the telecom industry. We are a travel-tech company
and an equal-opportunity environment that values and executes diversity,
inclusion, and equity. Our team is spread across 50+ countries and six
continents. What glues us together is our commitment to changing the way you
connect.
About you
We hope that you care deeply about the quality of your work, the intrinsic worth
of tasks, and the success of your team. You are self-disciplined and do not
require micromanagement in terms of your skillset and work ethic. You do your
best to flourish as an individual every day while working hard to foster a
collaborative team environment. You believe in the importance of being — and
staying — authentic, honest, positive, and kind. You are a good interlocutor
with clear and concise communication. You are able to manage multiple projects,
have an analytical mind, pay keen attention to detail, and love to get your
hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and
cultural differences.
About the Role
Position: Full-time / Employee
Location: Remote-first
Benefits: Health Insurance, work-from-anywhere stipend, annual wellness &
learning credits, annual all-expenses-paid company retreat in a gorgeous
destination & other benefits
We are currently looking for a full-time User Retention Campaigns Specialist,
User Experience to join our Airalo Growth department. Being one of the members
of a lean team, you will have an opportunity to impact the overall growth of the
organization. Your role will involve creating and implementing successful
retention campaigns to improve the number of returning users and revenue from
existing users on a monthly and quarterly basis, thereby improving customer
retention and customer lifetime value. The ideal candidate should possess a
thorough understanding of customer behavior, excellent analytical skills, and
proven experience in executing effective retention campaigns. This
region-agnostic position supports Regional Teams by serving as the primary
contact for administering our MarTech platforms, assisting in the development
and execution of campaigns, providing precise and actionable reporting and
insights.
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Responsibilities include but aren't limited to:
- Developing and managing campaign calendars and schedules to ensure timely
execution, using various channels such as push notifications, email and
automated journeys
- Collaborating with cross-functional teams to optimize retention campaigns
- Working closely with our Product, Engineers and Creative Designers to elevate
communications
- Monitoring campaign performance and reporting on key metrics, including
customer retention, engagement, and revenue
- Continuously test (A/B testing) and optimize campaigns to improve results
- Stay up-to-date on industry trends and best practices in retention marketing;
Constantly learning new ways to utilize common industry tools of choice (e.g.
CleverTap or Braze)
- Taking part in the whole growth experimentation cycle - from ideation through
implementation and analysis
- Doing data analysis, user segmentation, and reporting as needed
- Working closely with our Growth, Product and Support teams to gather insights
from our users and suggest improvements
Must haves:
- A minimum of 2-3 years experience in planning and executing marketing
campaigns with proficiency in CRM tools such as
Clevertrap/Moengage/Braze/etc.
- Strong analytical skills, hands on experience with Excel and data
visualization
- Experience creating audience segmentation, visual reports, and ad hoc
analysis
- Experience in mobile analytics on different platforms (e.g. GA4, Firebase,
Adjust)
- Perfect verbal and written communication skills in English
Nice to haves:
- Prior experience and training in neuromarketing
- Prior experience in mobile app marketing
- Certificates and courses in data & analytics, digital marketing and research
methods
- Understanding of technical languages (e.g. SQL, HTML, CSS, etc.)
- Prior work experience in telecommunications or travel industryKnowledge of
eSIM and GSMA related technologies and services
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By applying, you acknowledge and agree that, in case of successful application,
Airalo may request to run background checks as a condition for entering into an
agreement with you. Rest assured that these checks will only occur upon your
prior consent and at the end of the selection process, and will be strictly
limited to what is allowed under the laws that are applicable to you. All data
that you share or that we collect in connection with such checks will be
processed in accordance with our Privacy Policy, available here
[https://www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy].
We sincerely thank all applicants in advance for submitting their interest in
this opportunity. Airalo is an equal-opportunity employer and values diversity,
equity & inclusion. We do not discriminate on the basis of race, religion,
national origin, gender, sexual orientation, age, marital status, veteran
status, or disability status. We are committed to providing reasonable
accommodations upon request for individuals with disabilities throughout our job
interview process.
