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Role Description
This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques.
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Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts.
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Analyze medical, financial, and employment information to determine claim eligibility.
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Manage a dedicated caseload of bodily injury claims, while providing support with property insurance claims only during periods of exceptionally high volume in APD/Property.
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Negotiate settlements with clients, third parties, and legal representatives.
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Ensure claims are settled in accordance with Desjardins’ standards, policies, and contractual obligations.
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Meet deadlines to maintain client satisfaction and avoid penalties.
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Represent our Client and Desjardins in negotiations and agreements with third parties and external partners.
Qualifications
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Bachelor’s degree in a related field
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A minimum of three years of relevant experience
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Automobile liability claims experience
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Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island
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Intermediate knowledge interpreting medical reports, injury assessments, and rehabilitation plans
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Intermediate knowledge of provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia
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Intermediate knowledge of policy language, coverage limits, exclusions, and endorsements
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Intermediate proficiency in French
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Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients
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Able to accommodate a home office
Requirements
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Complexity
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Decision quality
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Interpersonal Savvy
Benefits
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Competitive salary and annual bonus
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4 weeks of flexible vacation starting in the first year
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Defined benefit pension plan that provides predictable, stable income throughout retirement
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Group insurance including telemedicine
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Reimbursement of health and wellness expenses and telework equipment
