At Super.com [http://Super.com], we’re on a mission to help people save more,
earn more, and get more out of life. That goes for both our customers and our
team.
For our employees, Super.com [http://Super.com] is more than just a
workplace—it’s an opportunity to grow, make an impact, and unlock your full
potential. We invest in learning, celebrate bold ideas, and create pathways for
career growth.
We move fast, think big, and always put people first. Your career should be as
rewarding as the work you do, and at Super.com [http://Super.com], we’re here to
make every day Super.
About the role
Risk Operations at Super.com [http://Super.com] has a wide scope spanning
payment fraud, offerwall fraud, and KYC. Functionally, we report into Finance,
but we are also embedded into various cross-functional, mission-aligned teams
(MATs). This structure empowers us to partner with leaders across the business
to drive strategy and contribute to product development with the ultimate goal
of increasing the likelihood of positive, profitable transactions.
This is a unique opportunity to lead a data-driven risk operations team for a
company that is both an established card-not-present merchant and a fast-growing
fintech. As the business owner of payment fraud, offerwall fraud, and KYC, you
will keep a pulse on the company’s products and initiatives in order to identify
evolving risks and continuously refine our response. Additionally, you will
manage a team of analysts, with potential for growing the team over time. The
ideal candidate has deep knowledge of fraud prevention principles and solutions
available in the marketplace, and is comfortable operating autonomously and
interacting with senior executives on a daily basis.
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What you'll be working on
- Serve as the company’s subject matter expert on payment fraud, offerwall
fraud, KYC, and related matters
- Develop and/or refine fraud strategy and operations, creating synergy between
business lines whenever possible and optimizing for the company’s overall
financial performance
- Develop and/or refine dashboards for key metrics and continuously monitor
them, taking quick and decisive action as necessary
- Manage relationships with external solution providers, driving a proactive
response to changes in the business and compliance with SLAs
- Manage a team, ensuring that work aligns with business priorities and meets
quality standards
Who we're looking for
- 8+ years of progressive experience managing a combination of payment fraud,
offerwall fraud, and/or KYC; experience at a fintech or adtech a plus
- Strong analytical skills, including proficiency with enterprise-grade
business intelligence tools such as Looker or Tableau
- Resourceful, self-motivated, and able to independently prioritize shifting
workloads in a high-growth, fast-moving, ambiguous, and matrixed environment
- Adept at communicating complex topics to a wide and varied audience,
including senior executives
- Experience building and scaling a team
Bonus points for
- Financial crimes investigation experience
- Basic SQL skills
- Bachelor’s degree in Business Administration or related major; advanced
degree preferred
- Relevant certification(s) such as CPFPP or CFE
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$116,000 - $198,000 a year
As a remote-first organization we use benchmarking data reflective of your
geographical areas to ensure our compensation package is competitive based on
where you reside. Your TA partner will confirm which range applies to your
location as part of the hiring process.
Canada
Tier 1: $122,000 - $187,000 CAD
- Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel
Region, Halton Region)
- Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster,
Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond)
Tier 2: $116,000 - $178,000 CAD
- All other Regions and Municipalities
USA
$128,000 - $198,000 USD
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We’ve got you covered
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We are remote first: You have the flexibility to work from around the world
and the hours that make sense for you– so that you can do your best work while
living life on your own terms
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Other perks include: unlimited PTO, recharge days, travel discounts on
SuperTravel, Weekly UberEats credit, annual company offsites
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We welcome new family additions with generous parental leave and a flexible
return-to-work plan
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Competitive salary packages, equity options, great benefits from day one,
wellness budgets, as well as personal and team-level development budgets
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This is just scratching the surface– see our careers site for a more detailed
overview of our perks & benefits
Super.com [http://Super.com] is an equal opportunity employer. We do not
discriminate on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. If needed, please notify our Talent
Acquisition Partner.
