About Us:
Spreedly is the world's leading Open Payments Platform, sitting at the center of
a network processing more than $50b of GMV annually. Spreedly's Payments
Orchestration platform enables and optimizes digital transactions with the
world’s most complete payment services marketplace. Built on Spreedly’s
PCI-compliant architecture, our Advanced Vault solution combines a modern
feature-set with rule-based configurations to optimize the vaulting experience
for all stored payment methods. Global enterprises and hyper-growth companies
grow their digital business faster by relying on our payments platform. Hundreds
of customers worldwide secure card data in our PCI-compliant vault and use
tokenized card data to enable and optimize over $45 billion of annual
transaction volumes with any payment service.
Our vision is that the world is better with a diversified, inclusive payment
ecosystem. Our mission is to accelerate commerce with an open, secure, and
flexible payment platform that welcomes all payment participants. Our employees
help us execute our vision by building a culture focused on autonomy,
transparency, and collaboration in a dynamic, high-growth organization.
Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity
provides payments performance. Key products and services include:
Payment Gateway Integration: Connects merchants, platforms, and marketplaces to
multiple payment gateways and payment services.
Tokenization: Securely stores and manages payment data with a universal
tokenization service.
Transaction Routing: Enables intelligent routing of transactions to optimize
success rates and costs.
Payment Vault: A secure storage solution for sensitive payment information.
Fraud Tools Integration: Integrates with various fraud prevention tools to
enhance transaction security.
About the Role:
As an Account Manager at Spreedly, you’ll act as a strategic advisor and growth
partner to a defined portfolio of high-value customers. You’ll own retention and
expansion across complex accounts and build multi-threaded relationships that
uncover value and strengthen customer commitment. This role requires curiosity
and commercial discipline, blending relationship development with commercial
execution. It requires the ability to manage both transactional details and
strategic outcomes.
You will succeed by proactively aligning stakeholders, identifying opportunities
for value improvement or acceleration, and guiding customers through Spreedly’s
evolving platform. Your role will contribute to Spreedly’s growth by driving
insights at the account level, expanding relationships with stakeholders, and
ensuring that customers fully realize the benefits of our payments orchestration
platform. Achieving success requires a thoughtful and consultative approach,
along with the ability to support alignment across different functions. This
role is ideal for someone who thrives in complex environments, enjoys solving
customer challenges, and is energized by a culture of continuous learning and
growth.
This role is open to candidates who currently reside in Greater Montreal,
Quebec, and is a hybrid role with the expectation of two days a week to be spent
in a coworking space in Montreal.
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Responsibilities:
- Own a book of high-value customer accounts (~$3M+ in ARR)
- Lead account planning and deliver quarterly business reviews with clear
success metrics
- Build strategic multi-threaded relationships across customer organizations
- Conduct strategic account planning and maintain a proactive customer
engagement cadence
- Collaborate cross-functionally to unblock value and influence internal
roadmap decisions
- Accurately forecast retention, expansion, and potential risk within your
portfolio
- Analyze product usage and customer data to identify growth opportunities and
risks
- Drive execution on renewal and upsell strategies, including contract
structuring
- Provide market and customer insights to inform GTM evolution and segmentation
strategy
- Contribute to customer stories, reference programs, and pricing feedback
loops
- Leverage AI tools to enhance account planning, data analysis, and customer
insights
Requirements:
- 3+ years of experience in Account Management, Customer Success, or B2B SaaS
Sales, with quota-carrying or expansion responsibilities
- Experience with consumption-based or API-first SaaS models
- Proven track record managing $3M+ ARR with high retention and growth outcomes
- Excellent communication, value-based selling, and stakeholder management
skills
- Operational discipline with systems like Salesforce, Clari, and account
planning tools
- Ability to independently manage multiple priorities while influencing
cross-functional outcomes
Additional Skills We Value
- Background in payments, fintech, or infrastructure SaaS
- Operational comfort in hybrid customer models (e.g., self-serve, mid-market,
enterprise)
- Experience in startup-to-growth SaaS stages, including operational scaling
- Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
- Experience navigating evolving product offerings and pricing models
We Offer Our Canada-based Employees:
- Competitive salary + Equity
- Group Life Insurance and Disability Coverage
- Medical, Vision, and Dental coverage
- Pension contribution
- Open Paid Time Off policy
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time
accessory reimbursement
- $1,000 annual professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
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LI-AE1
Spreedly is an equal opportunity employer. We are committed to fostering,
cultivating, and preserving a culture of diversity, equity, inclusion, and
belonging. We actively work to drive out even unintentional discrimination in
our hiring processes via practices like blindly graded work samples, structured
interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data -
finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we
are not set up to support remote employees who reside in California or New York.
In order to be considered for employment, applicants must be currently legally
authorized to work in the job location country and not require future
sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume
flow, we may only respond to those candidates that we think will be a potential
fit.
