Purpose of Position:
To lead and optimize daily sortation and dispatch operations by managing staff,
ensuring timely and accurate deliveries, resolving service issues, and
supporting continuous improvement and compliance across logistics functions.
Key Accountabilities:
- Oversee daily sortation and dispatch operations to ensure accuracy and timely
delivery of shipments.
- Lead and manage sortation associates and delivery drivers to maintain high
performance standards.
- Conduct daily safety inspections and enforce compliance with safety
protocols.
- Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH)
targets and optimize operational efficiency.
- Strategically optimize route assignments based on demand, vehicle capacity,
and performance metrics.
- Track delivery progress, proactively address service issues, and resolve
customer complaints.
- Manage return shipments, cancellations, and resolve delivery discrepancies
effectively.
- Ensure strict adherence to company policies and regulatory compliance
standards.
- Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to
senior management.
- Collaborate cross-functionally with transportation, customer service, and
inventory teams to enhance operational workflows.
- Provide operational support to the Terminal Manager and contribute to
strategic planning and decision-making processes.
Other Duties
- Performs other duties as required
Qualifications:
- Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply
Chain, or related trade, with 2+ years of operations supervision experience.
- Strong leadership, organizational, and problem-solving skills, with
proficiency in logistics software and reporting tools.
- Knowledge of safety regulations, compliance standards, and ability to manage
cross-functional teams effectively.
REQUIRED COMPETENCIES:
To be determined
REQUIRED SKILLS:
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Skilled in word processing and email management
- Comfortable navigating MS Windows operating system
- Proficiency with logistics systems and reporting
Supervision:
This position reports to the Terminal Manager. This position functions under the
guidance of the Terminal Manager, the immediate Manager/supervisor periodically
checks assignments for progress. While the role does hold formal authority over
sortation team, it involves responsibility for managing and overseeing several
sortation reports, ensuring accuracy and efficiency in the sorting process.
DECISION MAKING AND JUDGMENT:
General instruction is given for work but there is some choice to depart from,
or modify existing procedures or standards if the situation requires. There is
some scope to decide or set priorities based on a given situation. Some problem
may have to be referred to a supervisor/manager to obtain clarification.
Impact of Errors:
If loads are not dispatched effectively than it could negatively affect customer
relations and driver relations.
Delayed completion of sortation may adversely impact other terminals and lead to
an increased sorting load at the corresponding dispatch terminal.
Working Conditions:
- Warehouse or distribution center environment
- Standing, walking, and lifting up to 50 lbs.
- Shift work includes early mornings, evenings, and weekends.
- Follow safety protocols and use PPE
- Strong attention to detail.
