Purpose of Position:
The Regional Operations Manager is responsible for providing strategic and
operational leadership across multiple sites within the Central Ontario region.
The purpose of this role is to ensure the effective execution of logistics and
transportation operations, optimize regional performance, and uphold service
quality, safety, and compliance standards. By leading cross-functional teams,
driving continuous improvement, and aligning regional activities with corporate
objectives, the Regional Operations Manager plays a critical role in achieving
customer satisfaction, operational efficiency, and business growth.
Key Accountabilities:
- Oversee day-to-day operations across multiple terminals within the Central
Ontario region (e.g., Barrie, Pickering, Orilla, Hanover etc.).
- Lead, coach, and develop terminal managers and supervisors to drive
accountability, engagement, and continuous improvement.
- Monitor operational KPIs including delivery performance, on-time departures,
cost control, safety, compliance, and customer service.
- Drive operational excellence through structured audits, process
standardization, and root cause analysis for service failures.
- Ensure compliance with company policies, transportation regulations, and
safety standards (e.g., CVOR, WSIB, MTO).
- Collaborate with cross-functional teams including HR, Finance, and Customer
Success to resolve escalations and support growth initiatives.
- Implement and oversee corrective action plans tied to performance issues,
investigations, or regulatory audits.
- Maintain strong working relationships with clients, partners, and key
stakeholders to ensure service expectations are met or exceeded.
- Lead regional planning for seasonal volume spikes, expansion initiatives, or
contingency scenarios (e.g., weather, network disruptions).
- Track and manage labor spend, asset utilization, fleet maintenance, and
facility standards within budgeted parameters.
Other Duties
- Performs other duties as required
Qualifications:
- 5+ years of senior logistics, transportation, or distribution operations
experience, with at least 2 years in a multi-site leadership role.
- Strong understanding of regional transportation dynamics and labor
environment within Southwestern Ontario.
- Proven leadership, team building, and conflict resolution skills.
- Solid knowledge of transportation compliance (CVOR, Hours of Service, safety
audits).
- Ability to manage in a fast-paced, deadline-driven environment with competing
priorities.
- Exceptional communication, organizational, and analytical skills.
- Proficiency with logistics technology platforms (TMS, GPS/Fleet tools,
reporting systems).
- Willingness to travel frequently within the region.
- Post-secondary education in Business, Supply Chain, or related field
preferred.
Proficiency in logistics software, TMS, Microsoft Office Suite
REQUIRED SKILLS:
- Exceptional interpersonal skills
- Strong attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem-solving ability
- Ability to work with minimal supervision
