Responsibilities
Client Service: Representing the Brand
Provide clients with exemplary customer service
Maintain relationships with clients and carriers and serve as a point of contact
Service insurance policies by answering questions or requests from clients and carriers
Communicate with brokers, and carriers to troubleshoot issues and follow up on accounts
Handle accounting or payment issues
Work with internal team members for ad-hoc underwriting projects and requests
Underwriting: Quoting New Business & Renewals
Process new business and renewal submissions within all systems in a timely manner
Correctly classify submissions and renewals (which carriers to choose, if it is a declined class, if rate is not competitive)
Calculate appropriate rates for the submission or renewal
Choose the right wording to form policy documents
Stay up to date on renewal book – send notices and quotes on time (solicit renewals)
Quote new business submissions with Underwriter supervision
Complete in-house rating worksheets for binding contracts accurately (Binding)
Explain and negotiate pricing and terms with brokers on behalf of your Underwriter
Follow all audit requirements for files (e.g. all subjectivities collected, all missing information received, u/w file notes, etc.)
Be able to sell B&W coverages and rates to broker
Attend all relevant internal training sessions for contracts, new products, skills
Marketing & Sales: Developing new business with clients
Cultivate relationships with brokers
Assist team with marketing plan for the quarter and have accountability for team goals
Participate in broker visits with Underwriter
Follow up with brokers on behalf of Underwriter
Complete broker visit reports for the book of business
When applicable, manage an assigned subset of focus brokers
Qualifications
Qualifications
Bachelor’s degree or equivalent combination of education and work experience
Insurance administration experience in underwriting and/or brokerage support with excess & surplus lines preferred
Demonstrated proficiency in customer service and sales support
Proven organization skills and ability with a strong attention to detail
Interest in continued education and professional development to obtain full underwriting authority
Compensation Package
Competitive base compensation & lucrative sales incentive bonus plan
Health benefits
Employer matched RRSP
Employer paid continuing education courses, designations and licensing
Many opportunities for career advancement
About Our Company
When someone needs insurance coverage for the unique, the unusual, or the unconventional, they come to Burns & Wilcox Canada. Burns & Wilcox Canada offers comprehensive solutions for retail insurance brokers and agents of all sizes. Burns & Wilcox Canada is a subsidiary of the H.W. Kaufman Group. No other specialty insurance organization can match the unique ability of the H.W. Kaufman Group to broker, write, insure and finance the most highly specialized risks in the world.
Burns and Wilcox Canada is committed to treating all people in a way that allows them to maintain their dignity and independence with a view to providing integration and equal opportunities for all. Burns and Wilcox Canada welcomes applications from all qualified individuals and will accommodate applicants’ disability-related needs in accordance with the respective provincial human rights codes throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please inform the Recruiter or contact our Human Resources department at HRCanada@burns-wilcox.ca or 416-774-2660. Information received relating to accommodation will be addressed confidentially.
