Description
Address: 600, boulevard de Maisonneuve Ouest, 21st floor, Montreal, QC., H3A 3J2Hours of presence at the Clinic: 7:00AM - 15:00 (Monday to Friday) Important, you must be present at the clinic during these hours"Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:
Highly personalized care
Enhanced patient experiences
Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health
What You’ll Do
As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check-ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals.
Deliver a personalized, concierge-level experience for patients from check-in to check-out
Build relationships to understand patient health goals and proactively recommend relevant services
Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
Work collaboratively with medical teams to ensure a holistic, patient-first approach to care
Follow up with patients via email or phone to enhance engagement and retention
Qualifications
What You Bring to the Table
Education & Experience: Post-secondary degree in Sales, Marketing, Hospitality, or a related field. 2-3 years in a sales or hospitality role with a strong focus on customer relationships
Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship-based approach
People-First Approach: Engaging, proactive, and passionate about delivering a top-tier client experience
Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail
Tech-Savvy: Proficient in CRM databases, data management, and Google Workspace
Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus
Bilingual English and French
Nice to Have’s
Competitive candidates will have experience with consultative selling in a healthcare or wellness setting
Experience supporting an executive audience (C-suite level executives or senior management)
Benefits
Opportunity to join a fast-paced team in a fun, learning-intensive environment
Help build out the future of the Executive Experience Coordinator function at TELUS Health
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
