As a Service Dispatcher, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. What We Offer: Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: Generate sales leads that develop into new customers Develop understanding of all our products to provide the best solution for our customer needs Ensure accuracy when requests are logged, resolved and escalated where appropriate Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution Work collaboratively with other departments to assist in the resolution of issues or request Taking ownership for the consumer experience while maintaining professionalism at all times Perform other duties as required to maintain and enhance consumer relations and departmental productivity Your Skills: Strong communication skills with an ability to quickly build rapport and maintain relationships Problem solving/decision making skills Computer literacy is required, good organizational skills, strong analytical skills and good interpersonal skills Ability to work well with others is required Excellent Customer Service Skills Your Experience: High School with Post-secondary education preferred 1-3 years Contact Center experience Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.
