Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
This position is required to be onsite 5 days a week.
Role Summary
As the Service Desk Analyst, you will be responsible for providing users with
hardware setup, password resets, email troubleshooting, and general desktop
application support. You will also be responsible for configuring new PCs,
supporting printers, deploying technical equipment, and logging all technical
support calls into the ticketing system. This role will require you to have a
strong passion for troubleshooting and supporting users remotely and in the
office setting. You will be reporting directly to the Service Desk Manager.
Responsibilities
- First point of contact for all technical support tickets
- Log and update tickets into the JIRA Ticketing system
- Prioritize and troubleshoot issues either in person or using remote control
software
- Resolve hardware and software technical issues according to their priority
- Remediate all workstations, software patches, updates, and upgrades
- Deploy technology equipment for new users and set up hardware, including
workstations, telephone and printers
- Assist with keeping build images and workstation deployment methods up to
date
- Maintain inventory tracking and update the inventory logs of supplies, users,
UP, service tags etc.
- Maintain project and network related documentation, and documentation on user
processes, hardware, and software
- Inform users of incident/service request status, new systems ,procedures, and
updates
- Conduct technology onboarding for new Team Members
Qualifications
- 3-6 years of experience in providing technical support in a busy office
environment
- 3-6 years of experience providing front-line technical support for computers
- Demonstrated ability to install software and hardware
- Demonstrated ability to create and maintain new Users via Exchange or Active
Director/AD Manager
- Ability to facilitate support sessions using Remote Desktop Connection and
other remote-control tools
- Experience in Windows installation and troubleshoot including MS Teams
administration and O365 management
- Experience in basic networking and cable management
- Ability to solve issues with third-party hardware and software vendors
- Jira Administration experience is an asset
- RingCentral configuration and troubleshooting experience is an asset
- High level of accuracy, attention to detail, communication skills, and
customer service skills
- Ability to exercise diplomacy and discretion and to handle highly
confidential information appropriately
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still
welcome.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to
leading salons, spas, beauty professionals, and retail customers. For more than
10 years in a row, skin care professionals have voted Eminence Organic Skin Care
as their Favorite Skin Care Line and their favorite company for Product
Education. As a Certified B Corporation®, we are looking for Team-members who
seek to positively impact lives within our communities, give back through
philanthropic endeavours, and make choices to exemplify sustainability and be
stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are
passionate about maintaining an inclusive workplace that encourages and values
diversity.
