Petal is a leading Canadian healthcare orchestration and billing company that
revolutionizes healthcare systems to make them agile, efficient, and resilient
by enabling the forecasting and shaping of world-class healthcare through
Healthcare BI, advanced analytics, and informed insights.
Our commitment to fostering an exceptional workplace culture has earned us
notable recognitions, including being listed as a Great Place to Work in both
the technology and healthcare sectors. Join us in our mission to empower
healthcare innovators and improve healthcare differently.
What you can expect when joining the team
Reporting to the Software Deployment Manager, you will be in constant contact
with our healthcare professional clients, ensuring their satisfaction and
improving their experience within the Petal environment. You will be responsible
for implementing our software suite for groups of healthcare professionals,
medical clinics, as well as deploying hospital offerings across Canada.
You will guide internal teams, ensuring proper management of priorities and
alignment with client needs. Clear communication, a high degree of autonomy, and
the ability to effectively integrate both internal and external stakeholders
will be essential to succeed in this role. You will also be responsible for
managing deployment risks and quickly identifying solutions.
Your daily life
In your day to day, you will be led to:
-
Manage all activities related to project deployment with clients, acting as
their main point of contact;
-
Plan, coordinate, and execute the various stages of deployment (analysis,
configuration, training, validation, adoption);
-
Translate client’s business needs into concrete configurations on the Petal
platform, including setting up complex rules and creating automation
scripts;
-
Verify the quality of the delivered product and assist clients in the optimal
adoption of the solution by providing tailored training to promote their
autonomy;
-
Collaborate closely with internal teams (technical support, development,
customer support) to ensure a smooth and successful implementation;
-
Support clients in change management by identifying resistance and ensuring a
smooth transition to the new solution;
-
Analyze data using visualization tools (e.g., Power BI) to optimize solutions
and support decision-making;
-
Share feedback with the team to improve deployment processes and enhance
customer satisfaction;
-
Develop and maintain in-depth technical expertise on the platform by
understanding the specific needs of the healthcare sector to better serve
clients;
-
Work with clients in different time zones, demonstrating flexibility in
organizing the schedule.
Your profile
Are you a team player known for your attention to detail and exceptional
customer service? Do you have a strong ability to coordinate projects while
effectively managing priorities and risks? Are you looking for a role where you
can develop your project management skills while being a leader in a dynamic and
innovative environment? The sky is the limit! If you have:
-
Between 2 and 5 years of relevant experience in software deployment or
implementation, with a strong project management component;
-
Strong project management skills (planning, risk management, decision-making)
and the ability to analyze complex business processes to design optimized
solutions;
-
Proven experience in managing multiple projects simultaneously, prioritizing
tasks, and meeting deadlines;
-
The ability to simplify technical concepts for non-technical stakeholders,
focusing on customer experience and satisfaction;
-
Natural leadership and excellent organizational skills to coordinate internal
teams and ensure customer satisfaction;
-
The autonomy and the ability to anticipate project needs and make informed
decisions;
-
Strong proficiency in data analysis to support decisions and demonstrate the
value of solutions;
-
Strong adaptability to changes;
-
Excellent communication skills, both verbal and written, with the ability to
work effectively with clients and internal teams;
-
Skills in SQL, data analysis, or scripting (a strong asset);
-
Advanced bilingualism in English and French (mandatory).
Petal’s position on remote working
In our opinion, a company cannot claim to be modern, innovative and have the
well-being of their team at heart, without attempting to integrate remote
working to the level that their business model allows them to. Petal employees
continue to benefit from the option of teleworking up to the maximum flexibility
permitted by the nature of the position and the smooth running of operations.
Our benefits
-
A signing bonus of $1,000 for your remote work set-up;
-
Compensation that recognizes your contribution;
-
4 to 6 weeks of paid vacation per year;
-
5 paid personal days per year ;
-
A group RRSP / DPSP plan with employer contribution;
-
A complete group insurance plan, from day 1;
-
An annual wellness allowance;
-
Access to the Lumino Health™ telehealth application;
-
Flexible work hours and more.
Petal is an active participant in the equal opportunity employment program, and
members of the following target groups are encouraged to apply: women, people
with disabilities, aboriginal peoples and visible minorities. If you are a
person with a disability, assistance with the screening and selection process is
available on request.
A quick important note: We’ve noticed that some external websites are posting
our job openings under incorrect job titles. To find our real opportunities and
join our team, please make sure to apply through our official careers page or
our trusted partners. We can’t wait to hear from you!
PHP1
