Position Summary
Under the general direction of the Manager, Operations, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Monitors count teams; provides input for team member performance objectives and evaluations
Prepares count room, drop boxes, cash cassettes and drop carts
Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
Reports all discrepancies and suspicious cash and cash equivalents
Participates in corporate count training and assist in conducting site training
Responds to, resolves or escalates count issues
Performs regular preventative maintenance on count equipment as per schedule
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Manages other initiatives as required
Education and Qualifications
High School Diploma
Minimum 2 years of experience in high volume cash handling along with previous supervisory experience
Smart Serve Certification
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Ability to communicate in French language considered an asset
Work Environment Considerations
Back office environment, standing or sitting for long periods of time, non-traditional work hours
