Position Summary:
We are seeking a detail-oriented and results-driven Collections Manager to join our accounting team. This individual will play a critical role in managing the company’s receivables, ensuring timely collection of outstanding accounts, and maintaining positive relationships with clients. The ideal candidate is proactive, persistent, and possesses excellent communication and problem-solving skills.
Key Responsibilities:
Monitor aging reports and follow up on outstanding invoices via phone, email, and written correspondence
Proactively contact customers to resolve payment issues and secure timely payments
Investigate and resolve customer billing discrepancies and disputes
Record collection activities and maintain accurate customer account notes in Sage and our dispatch systems
Work collaboratively with the operations and accounting teams to resolve issues impacting receivables
Prepare and send monthly statements to customers
Recommend accounts for escalation, legal action, or write-off as necessary
Support month-end closing activities and reporting related to AR balances
Maintain compliance with company credit policies and procedures
Qualifications:
2+ years of experience in accounts receivable, collections, or credit control
Strong understanding of accounting principles related to receivables and collections
Proficiency in Microsoft Excel and experience with Sage accounting software
Exceptional communication and interpersonal skills
High attention to detail and strong organizational skills
Ability to handle difficult conversations professionally and respectfully
Experience working in a high-volume or fast-paced environment is an asset
What We Offer:
Competitive salary
Extended health and dental benefits
RRSP or pension contribution options
Professional development support
A collaborative and respectful team environment
