Job Location: Capilano/ Belle Rive
Job Type: Full-Time
Schedule: Monday - Friday Daytime, occassional evenings and weekends as needed
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics
dedicated to providing accessible healthcare to patients across Alberta,
Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team
and are guaranteed to make an impact on the lives of Canadians. Medicentres is
seeking to change the way healthcare is delivered in Canada by using technology
to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate,
like-minded people enjoying a challenging and rewarding career in the
ever-changing health care industry. It starts with you. That's a simple sentence
but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Regional Operations Manager, the Clinic Manager is responsible
for the efficient day to day operations of the clinic. The Clinic Manager is
responsible to lead, implement, and communicate new initiatives and programs to
the staff and physicians within the clinic. Additionally, the Clinic Manager
works collaboratively with physicians, patients, clients, vendors, and other
internal and external customers to support high quality patient care.
PRINCIPLE RESPONSIBILITIES:
Clinic Management and Oversight
- Achieving the performance goals including, but not limited to patient
retention, patient satisfaction, patient count, controllable expenses, and
operational targets.
- Responsible for patient, physician and staff engagement.
- Ensures that company policies, processes and procedures are adhered to
- Ensures optimal levels of medical and office supplies
- Ensures clinic equipment is well maintained
- Ensures that funds generated by the clinic are accurately accounted for on a
daily basis
- Ensures standards of cleanliness and safety are maintained
- Responsible for handling patient concerns in an effective manner in
accordance with our customer service standards
- Communicates and executes on strategic initiatives affecting clinic
operations including the ongoing development of a customer service culture,
communication, core purpose and core values with staff and physicians.
- Liaises with the Regional Operations Manager and other Clinic support team
members regarding clinic profiles and changes
- Ensures all operational reporting and metrics are completed in a timely
manner
- Ensures the EMR is protected and safeguarded according to organizational
policy
- Manages clinic staffing levels for adherence to the staffing model
- Responsible for all aspects of performance management, performance reviews
and progressive discipline
- Responsible for hiring both medical & non-medical staff as required
- Communicates Health & Safety initiatives in the clinic to ensure compliance
with company policies
- EMR trainer for new physicians
- Performs other duties as assigned
Business Development
- Supports and executes on business development programs and initiatives
- Supports the growth of the clinic
- Participates in and supports community involvement and perception of the
Medicentres brand
Organizational Leadership
- Exemplifies the organizations core values and ensure staff are aware of
organization’s core purpose and core values and are performing to these
standards on an ongoing basis
- Leads by example and demonstrates a ‘hands on’ approach in identifying and
responding to issues in a timely manner
KNOWLEDGE, SKILLS AND EXPERIENCE:
- 5+ years clinic experience
- 3 years management experience, preferably in a health care clinic
- Customer service focus with strong communication skills
- Detail oriented with exceptional problem-solving skills
- Demonstrated ability to be adaptable and flexible
- Demonstrated leadership skills with the ability to manage and motivate teams
- Ability to handle confidential information in compliance with the Health
Information Act guidelines
CONTEXT AND ENVIRONMENT:
Ability to work flexible shifts including evenings and weekends. Fast paced
environment, where ability to manage day to day operations of the clinic are
essential. Must be able to adjust their schedule accordingly to work evenings
and weekends to ensure exceptional customer service culture is observed on all
shifts. Travel between sites.
We appreciate your interest in working with us; however, only those applicants
selected for interviews will be contacted. Final candidates for this position
may be required to undergo a security screening, including a criminal records
check. To learn more about us, visit www.medicentres.com
