What We Do
Care Access is a unique, multi-specialty network of research sites that operates
as one connected team of physician investigators, nurse coordinators, and
operations managers.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access
to clinical trials for the benefit of patients everywhere. We care for one
another, find new ideas to accelerate medicine, and seed a long-term impact for
generations.
Position Overview
The Patient Service Coordinator is a fully remote role critical to the success
of clinical trial operations, with a strong emphasis on database management and
cross-functional coordination. This individual will manage and maintain patient
records sourced from several internal and external sources across multiple
clinical trial management systems (CTMS) and databases. A strong background in
data accuracy, organization, and systems navigation is essential. In addition to
data responsibilities, the coordinator will actively engage with patients to
schedule screening and follow-up visits, requiring close collaboration with
physicians, clinic staff, and research teams to align schedules and ensure a
seamless patient experience.
This role demands a high level of organization, attention to detail, and the
ability to communicate effectively across diverse stakeholders.
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What You'll Be Working On (Duties include but are not limited to):
- You will participate in building strong relationships with the network of
Care Access employees and Principle Investigators
- You will work closely with colleagues from other functions, including
Clinical Operations and Site Staff to coordinate patient scheduling and
appointments
- Serve as the primary point of contact for patients. Provide clear and timely
communication regarding study procedures, visit schedules, and patient
expectations
- You will be responsible for building a positive image of the site among
patients, including building relationships with patients
- You will manage operational systems for registration of appointments and
patient care
- Coordinate and schedule patient visits and follow-ups, communicating
effectively with internal teams to ensure smooth scheduling and rescheduling
as needed.
- Provide patients with accurate information about the clinical trial process,
study requirements, and any necessary follow-up instructions
- Address patient inquiries and concerns with empathy and professionalism.
- Address and resolve patient issues promptly as well as escalate complex cases
to appropriate clinical management staff
- You will participate in required trainings both internal and external
- You will prepare required documents/devices in accordance with the patient
visit schedule and clinical trial protocols
- Other administrative tasks as necessary
Scope of Role:
- Autonomy of Role: Work is performed under general supervision
- Direct Reports: No
Physical and Travel Requirements:
- This is a remote position with less than 10% travel requirements. Occasional
planned travel may be required as part of the role.
What You Bring (Knowledge, Skills, and Abilities):
- Ability to communicate and work effectively with a diverse team of
professionals
- Strong organizational skills: Able to prioritize, delegate, direct, support,
assign and evaluate others work and follow through on assignments
- Communication Skills: Strong verbal and written communication skills as
evidenced by positive interactions with coworkers, management, patients, and
vendors
- Team Collaboration Skills: Work effectively and collaboratively with other
team members to accomplish mutual goals. Bring positive and supportive
attitude to achieving these goals
- Strong computer skills with demonstrated abilities using clinical trials
database, MS word and excel
- Ability to balance tasks with competing priorities
- Critical thinker and problem solver
- Curiosity and passion to learn, innovate, able to take thoughtful risks and
get things done
- Friendly, outgoing personality with the ability to maintain a positive
attitude under pressure
- High level of self-motivation, energy and possess a high degree of
urgency.
- Ability to work independently in a fast-paced environment with minimal
supervision
- Ability to adapt to changes in responsibilities and workloads.
- Must have a patient service mentality
Certifications/Licenses, Education, and Experience:
- Bachelor’s Degree required or equivalent experience
- 2+ years of experience in patient services, clinical coordination, or a
healthcare-related role.
- Experience in clinical trials or research setting is preferred.
- Understanding and adherence to the highest standard for compliance with
Canadian privacy regulations and expectations, including PIPEDA. A working
knowledge of Provincial level Privacy regulations is considered an asset.
- Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
- Knowledge of basic software applications, including CTMS software, and
managing complex databases across multiple platforms.
Benefits:
- 6 weeks paid vacation annually
- Access to group health benefits plan for self and dependents
- Voluntary group RRSP retirement plan with matched contributions
- Health & Wellness Allowance
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Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around
the world. We are stronger and better when we build a team representing the
people we aim to support. We maintain an inclusive culture where people from a
broad range of backgrounds feel valued and respected as they contribute to our
mission. We value diversity and believe that unique contributions drive our
success. At Care Access, every day, we are advancing medical breakthroughs.
We’re uniting standard patient care with cutting-edge treatments and research.
Our work brings life-changing therapies to those in need and paves the way for
newer and greater treatments to reach the world. We’re proud to advance these
breakthroughs and work with the big players while engaging with the best
physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity or expression, pregnancy, age, national
origin, disability status, genetic information, protected veteran status, or any
other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to
its employment practices, terms and conditions of employment, and pay equity and
wages. Care Access does not engage in any unfair or forced labor practice and
does not tolerate, under any circumstances, the use of any form of forced or
involuntary labor, child labor, or human trafficking. This extends to suppliers,
partners, or other third parties with whom Care Access does business. Care
Access values and promotes the protection of human rights everywhere.
