About Us:
At Myant, our mission is to help people Live Younger, Longer by transforming
healthcare from episodic, reactive care to proactive, preventive health
management. Through our pioneering connected textiles and continuous monitoring
technology, we bridge the gap between individuals, their families, and
healthcare providers, creating a world where quality healthcare is more
accessible, personalized, and preventative. Powered by extensive,
multidisciplinary R&D, Myant combines expertise in textile science and
computing, biometrics, AI, and clinical research to develop technologies that
seamlessly integrate into everyday life. Our innovation engine continuously
expands the platform’s capabilities, addressing cardiovascular health, stress
management, sleep optimization, and more. With global ambitions, Myant is
building a worldwide presence, collaborating with healthcare systems, clinics,
researchers, and partners to set a new standard in connected health. Our goal is
not just to improve care, but to fundamentally redefine the relationship people
have with their health, shifting the focus from sick care to lifelong wellness.
We are redefining remote patient monitoring through SKIIN, a cutting-edge
wearable system that seamlessly integrates ECG and vital sign monitoring into
textile-based garments. As part of Myant Inc., we are bringing the future of
healthcare into everyday life through textile computing, enabling earlier
detection, continuous care, and stronger patient-provider connections. With MDR
and FDA certifications underway or achieved, SKIIN is entering a critical phase
of scaling operations in both North America and Europe.
Role Overview:
We are seeking a proactive and entrepreneurial Director of Clinical Operations
and Customer Success to lead our clinical logistics and customer-facing
operations. This role is pivotal in delivering a seamless experience for both
healthcare providers and patients—from onboarding and technical support to
logistics and product refurbishment and reports to the Clinical Director at
Myant.
You will oversee two critical teams:
- Customer Support Operations
- Logistics & Refurbishment Operations
This position is ideal for a builder—someone who thrives in startup
environments, enjoys developing processes from the ground up, and embraces the
challenge of scaling high-quality operations in an uncertain and fast-paced
landscape.
Key Responsibilities:
OPERATIONAL LEADERSHIP:
-
DESIGN, IMPLEMENT, AND OPTIMIZE CROSS-FUNCTIONAL WORKFLOWS THAT ENSURE A
RELIABLE, HIGH-TOUCH CLINICAL SERVICE EXPERIENCE ACROSS CANADA AND BEYOND.
-
OVERSEE LOGISTICS OPERATIONS, INCLUDING SHIPPING, RETURNS, INVENTORY
TRACKING, AND REFURBISHMENT OF SKIIN GARMENTS AND PODS.
-
DEVELOP AND ENFORCE SOPS FOR DEVICE TURNAROUND, REFURBISHING, TESTING, AND
RE-CERTIFICATION IN LINE WITH MDR AND FDA QUALITY STANDARDS.
-
COLLABORATE WITH QUALITY ASSURANCE AND REGULATORY TEAMS TO MAINTAIN
COMPLIANCE IN DAILY OPERATIONS.
CUSTOMER SUCCESS MANAGEMENT:
-
ENSURE AN EXCEPTIONAL PATIENT AND CLINIC EXPERIENCE FROM ONBOARDING THROUGH
POST-STUDY FOLLOW-UP.
-
MANAGE ESCALATION PROCESSES AND CONTINUOUS TRAINING PROGRAMS FOR THE CUSTOMER
SUPPORT TEAM.
-
DEVELOP AND ANALYZE KPIS TO MONITOR TEAM PERFORMANCE, TURNAROUND TIMES,
PATIENT SATISFACTION, AND SERVICE QUALITY.
TEAM MANAGEMENT:
-
DIRECTLY LEAD AND COACH THREE TEAM LEADS (CUSTOMER SUPPORT, LOGISTICS,
CARDIAC TECHNICIANS) AND INDIRECTLY MANAGE THEIR RESPECTIVE TEAMS.
-
FOSTER A COLLABORATIVE, ACCOUNTABILITY-DRIVEN CULTURE FOCUSED ON PATIENT
OUTCOMES AND OPERATIONAL EXCELLENCE.
PROCESS & TECHNOLOGY DEVELOPMENT:
-
Identify opportunities for automation and integration across tools (e.g.,
HubSpot, Zendesk, ERP).
-
Collaborate with internal tech and product teams to improve internal tools
and streamline workflows.
-
STRATEGIC EXECUTION:
-
TRANSLATE THE CLINICAL DIRECTOR’S GOALS INTO TACTICAL OPERATIONS.
-
CONTRIBUTE TO STRATEGIC DECISIONS RELATED TO SUPPLY CHAIN SCALABILITY, CLINIC
ONBOARDING PROCESSES, AND PATIENT SUPPORT MODELS ACROSS MULTIPLE REGIONS.
QUALIFICATIONS:
- ·5+ years of experience in operations, customer success, or logistics—ideally
in a healthcare, medtech, or regulated environment
- Proven leadership of cross-functional teams
- Strong process thinking and hands-on implementation experience
- Comfortable in startup or growth-phase company environments
- Excellent communication skills and stakeholder management, including with
patients and clinicians
- High level of comfort working under regulatory standards (e.g., MDR, FDA, ISO
13485)
NICE TO HAVE:
- Experience with medical devices or remote diagnostics
- Familiarity with systems like Plex (ERP system) Zendesk, Shopify and HubSpot
- Clinical operations or technical background in cardiac diagnostics or
wearable health technology
- Bachelor’s or Master’s degree in healthcare administration, engineering,
business, or life sciences
Why Join Myant?
- Join a mission-driven company redefining proactive healthcare through textile
computing and connected platforms.
- Be part of a high-impact business unit focused on solving one of Canada’s
most urgent health challenges—cardiometabolic disease.
- Collaborate with leading clinicians, technologists, and innovators.
- Shape patient journeys and care models with real-world, life-changing impact.
What We Offer:
- A unique opportunity to shape the future of connected healthcare.
- Competitive salary and comprehensive benefits.
- A collaborative, fast-paced environment where innovation and impact go
hand-in-hand.
- Opportunities for professional growth in a mission-driven company poised for
global expansion.
- Exposure working in one of the most innovative and forward-thinking tech
company
JOIN US, AND HELP BUILD A HEALTHIER, MORE CONNECTED FUTURE.
MYANT IS A DIVERSIFIED, EQUAL OPPORTUNITY EMPLOYER. PEOPLE WITH A DISABILITY OR
A SPECIAL ACCOMMODATION REQUEST MAY SEND AN EMAIL TO HR@MYANT.CA.
