At TTEC Digital, we coach clients to ensure their employees feel valued, and
fully supported, because an amazing customer experience is an employee first
process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Salesforce Architect to join our growing Salesforce
Practice. This is a full-time, 100% remote opportunity!
The Salesforce Architect is intended to drive the technical side of the
integrated solutions provided to our clients. The Architect must be passionate
about solving business challenges and determining solutions for potential
clients. This position will analyze, design, and launch solutions for our
clients using Salesforce. This role will work heavily with Management,
Operations, Clients, and other development teams to accomplish the goals for
multiple implementations.
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What You Will Be Doing:
- Identify, build, and integrate various technologies to provide client
solutions and associate applications using Salesforce.com
[http://salesforce.com/] and other technologies
- Develop solutions based on specifications as indicated in the design
- Create high-quality solutions for clients
- Participate and collaborate on the design
- Create and maintain positive relationships with multiple internal groups to
support ongoing project development
- Effectively deliver results on several development projects
- Produce technical documentation
- Provide product consulting across the Salesforce platform including Sales and
Service Cloud
- Participate in all appropriate product, sales, and procedural training and
certification to acquire and maintain the knowledge necessary to be effective
in the position.
- Attain quarterly and annual objectives assigned by management.
- Achieve and Maintain Sales Cloud Consultant, Service Cloud Consultant, and
Developer Certifications
What You Will Bring:
- B.S. Computer Science, Software Engineering, MIS or equivalent work
experience
- 5 years or more of development experience
- 3-5 years of Implementation, Design, and Configuration experience within
Salesforce is required.
- Salesforce Certified Platform App Builder and Salesforce Certified Platform
Developer I are must-have certifications for consideration.
- Advanced understanding of the overall Architecture of the Salesforce platform
- Experience with Salesforce platform - Sales/Service cloud, Force.com
[http://force.com/], Administration/Configuration, Apex, Force.com
[http://force.com/] APIs, data loads
- Experience with Agile methodology
- Experience with Enterprise organizational strategies using Salesforce
- Proven time management skills in a dynamic development environment
- Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer
Certifications
- CRM, Interaction Management, CTI, Case Management and Technologies that
support these
- 5+ years of experience working on multiple Salesforce Implementations with
Service, Sales, and Custom Applications and associated technologies
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$175,000 - $200,000 a year
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions
that fuel the exceptional customer experience (CX). Our sister company, TTEC
Engage, is a 60,000+ employee service company, with customer service
representatives located around the world. TTEC Holdings Inc. is the parent
company for both Digital and Engage. When clients have a holistic need, they can
draw from these independently managed centers of excellence, TTEC Digital and
TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To
Work 2024-2025 certification based on outstanding employee experience across 14
countries.
TTEC is a proud equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to age, race, color,
religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive
workforce. We strive to reflect the communities we serve while delivering
amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you
would succeed in the role above, please take a moment and share your
qualifications.
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