About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
QUALITY AND COMPLIANCE COORDINATOR
COMPANY DESCRIPTION
Paragon Testing Enterprises operates in the highly competitive and rapidly growing industry for English proficiency tests and their instructional products and services. Our mission is to make its English language proficiency tests the tests of choice for those wishing to immigrate to Canada, become Canadian citizens, or study in Canada at all levels. Since its founding, the company has rapidly expanded its test centres across Canada and internationally to now include over 80 test centres worldwide. In 2021, Paragon Testing Enterprises was acquired by Prometric Canada®.
POSITION SUMMARY
The successful candidate will be responsible for supporting Paragon’s Test Security Operations Unit by ensuring that the quality and performance of test centres meet the standards set by Paragon, and that the test centres and their staff are compliant with Paragon’s policies and procedures.
This position reports to the Test Security Operations Lead.
RESPONSIBILITIES
Responsibilities include but are not limited to the following:
Audit and monitor Paragon’s global network of test centres.
Maintain positive working relationships with third party vendors that provide monitoring services to Paragon.
Work with third party vendors to coordinate, schedule, and follow-up with Test Centre Monitors.
Review monthly invoices from 3rd party vendors for accuracy and approve for payment.
Ensure that monitoring assignments by Test Centre Monitors are conducted as expected according to detailed training and documentation. Review and revise training documentation on an annual basis.
Provide post-monitoring assignment reports to stakeholders and work with other business units to ensure that any issues identified in a monitoring assignment are addressed in a timely manner.
Collect and analyze data relating to test centres performance and create reports summarizing the results.
Work closely with other business units to update and improve test centre training materials.
Research new and innovative ways to monitor and ensure test centre quality and compliance.
Provide support to the Paragon Test Security team as required, including but not limited to, reviewing test security flags, writing letters to candidates relating to Test Security concerns, reviewing surveillance footage and other security data, and conducting Test Security investigations.
Provide support to the Prometric Security Operations team as required, including but not limited to, arranging audits, reviewing audit results, writing audit reports, and assisting with video reviews.
REQUIREMENTS
Four-year undergraduate degree.
Possess a minimum of one year of experience in a related field.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Publisher).
Ability to identify and mitigate vulnerabilities and provide solutions in a timely manner.
Demonstrate strong analytical and problem-solving skills.
Demonstrate excellent written and verbal communication skills.
Ability to pay careful attention to detail, to exercise tact, discretion and confidentiality, and to work under pressure to meet deadlines.
Ability to work individually and in a team environment.
Willingness to grow and provide support to meet the needs of the company.
OTHER REQUIREMENTS
Willingness and availability to travel within Canada and internationally
Have Canadian citizenship, Canadian permanent residence, or valid work permit in Canada.
Start date: as soon as is possible
Salary: Commensurate with candidate’s qualifications and experience
Type of Position: Permanent, full-time
Location of position: Remote within Canada.
Competition Closing Date: Until position is filled
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
